Appliance Parts 365Reviews of applianceparts365.com

Id leave zero stars if I could. This company is scamming people. I never received my order and they wont refund my money.

As I explained in the email, I received it yesterday and it was broken. Did you not receive the picture with the email?

Stay away, as others said, this is a scam organization. I ordered and ultimately received a purported new keypad for my high-end range. It went bad in 6 weeks. They agreed it was under warranty, showed inventory on their website then after weeks told me they are out of stock and the manufacturer doesn't know when it will be in. They admitted their website inventory is wrong. I agreed to cancel the replacement after 2 months. I moved the process to work directly with the manufacturer. Appliance 365 refunds manager agreed to refund the $760 via email but now it's been weeks since they responded. I have left multiple emails, VM's, etc. Zero response, no one picks up the phone. I have tried calling on a different phone number. They take your CC but will not refund your money. Stay away, go to a reputable appliance parts house.

***warning... I bet the 5-star reviews are fake. They are all written similarly. Check out other sites as well for reviews such as BBB*** I’m a victim of being scammed by this company and wish I researched them before placing an order. I followed the FedEx tracking of the “2-day” shipment. When the expected delivery date passed & the FedEx website made it appear my order wasn’t moving & stuck at a location, I grew suspicious & called FedEx. They opened a special case and called me later in the day to say the package was lost and to have the shipper (ApplianceParts365) contact them to initiate the “lost package process”. I informed ApplianceParts365 of what FedEx suggested only for them to reply with the same tracking link I’ve already been following which shows the package not moving. I never got a response after I explained the issue again. On a later date, I was lucky enough to chat with them through their website. Again, I was presented the FedEx link and again I had to explain the story. Eventually, the ApplianceParts365 representative said they would make a duplicate order and I would receive an email with the order # and tracking info. I never received this. Over the next few days, I sent more emails asking for status for which they ignored. Then one day, I caught them on their chat feature again. This representative acted like I never chatted with the previous person who made a duplicate order to send me. This person was very argumentative and said he/she won’t do anything until they are given proof that the item was lost by FedEx. I called FedEx numerous times and they tell me they can’t do anything as they need information only the shipper can provide. How can a “company” continue to scam consumers like this? As I write this on 4/25/2022, they have 342 reviews on the Better Business Bureau (BBB) website with an average rating of 1-star and an “F” rating. Rather than further dealing with the headache they caused me, I ended up disputing the charge with my credit card and was quickly refunded by them. I hope the credit card company doesn’t let them off the hook though. Someway/how, ApplianceParts365.com website needs to be shut down!

Started off strong - as the part I needed was available and priced fairly. After placing order I received an email stating you could not make changes - so I was expecting a fast processing time. It took them over 3 business days (Mon-Wed) or 5 calendar days (Sat-Wed) to process the order. Nothing on the website indicated such an extended processing time. I paid to expedite shipping, which was a waste of money and it has taken nearly two weeks to receive my part. I emailed asking for a credit on expedited shipping given how long it took to process the order - and simply received a "no as processing is different from shipping." no means to contact an actual person or customer service rep. Buyers should be made aware of potential extended processing times when ordering and have the opportunity to chose an appropriate shipping option - or alternate vendor who can better guarantee delivery.

I ordered a replacement lid, hinge and washer for my washer. After 10 days I received the lid, then 3 day later 2 hinges. I understand mistakes. I have made several attempts to contact them with no response to my calls or emails. I guess it is to the point of contacting my bank to refute the charges.

The icemaker arrived with no instructions or receipt. I googled how to remove panels and plug it in but it does not work at all. I am looking to return it and buy one from Samsung that works.

I ordered a part, they sent wrong part. I shipped part back and still have not received my refund. I have called multiple times, sent multiple emails, no response. I will file a complaint with paypal and with BBB see if that helps me get my refund.