Appliance Master has specialized in providing residential appliance repair services throughout New Jersey and Eastern Pennsylvania since 1983. Our service is provided by the best trained, most professional technicians in the industry. We personally answer all phone calls and e-mails during normal business hours and Saturdays to get your problems resolved quickly.
ApplianceMaster.com (appliancemaster.com) has 193 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Carl
They wanted to charge me a service fe twice because I wanted a repair estimate for 2 grills. The repair estimate was over $500 more than another estiimate I received. Don't call them and definitely don't pay them to come to your home. It seems like make all of their profits through estimate charges. BAD EXPERIENCE
Walt E.
Service man ran into the side of the garage after being jumped causing damage. Nobody called or came out as promised by him two truck took him away as he had no brakes. Very poor service and follow up!
John
Appliance master not only improperly diagnosed my problem but when I pointed out their error the refused to refund their fee. See their response below. Notice they very carefully state that they did give me a diagnosis and therefore where entitled to keep my payment. What they do not say is they were completely incorrect. Bottom line is I did some research online, properly diagnosed the problem, ordered the replacement part and fixed the washing machine myself in less than one hour. It was actually quite gratifying. "However, the part that the technician diagnosed at the time of your appointment is #1 in the parts diagram. That part, in both colors is discontinued. The technician would need that control panel in order to complete the repair. The part that you supplied is the user interface. After reviewing your charges the only thing you have paid is $69.95 which is our service fee for a diagnosis on a General Electric appliance. Since we supplied you with a diagnosis we will not be refunding our service fee. Thank you and have a great day, -Appliance Master- "
Response from ApplianceMaster.comApr 4, 2014
We are very sorry that you were not satisfied with the service and results. These are not typical results but do happen from time to time. if you would like discuss this in further detail please call us and ask for Bill. Thank you
Priscilla L.
Promised service was not delivered in a timely manner. Washer model and specific parts needed were discussed upon initial phone contact. Service tech was sent not even knowing that he was to repair a washer, and without the necessary part. It took several days for tech to return (he was sick, but there was no one to sub for him). When new part was installed, tech rocked the machine to demonstrate the automatic leveling feature. This dislodged the hose drain, so that the next wash load flooded my house and leaked into my finished basement. Never again will I call Appliance Master.
