ApplianceMaster.comReviews of appliancemaster.com

I was expecting the Fisher and Paykel authorized technician to know how to run diagnosis and identify exactly what is wrong with the Washer. The technician didnt even know the different codes to check which part is faulty and what needs to be replaced. Without running any diagnosis he ruled out to pretty much change everything the panel/plate etc.. and quotes $500+ dollars. Later, after doing my own research I ran few diagnostics myself, identified the issue with Hot Water valve, ordered the part online myself, replaced it and the machine is back on working again. I wish i didnt have to pay for guess based diagnosis, I had no way to tell if he was an authorized engineer or some Joe shmoe!

After first contact, took 3 days to get an appointment. Once the technician arrived, he spent less than five minutes diagnosing the problem, had me sign a contract and pay 1/2 up front, then said they would call when the part needed was available. They never called. One month later, I called them and waited another week for the part and an additional week for the technician to show up again. When he finally did come back, he did a proper diagnosis when trying to install the new part to find he needed another part which he had to order as well. I asked him to leave, and asked the company for a refund, that I still have not received. I ordered a new dryer and it will be here in TWO days.

they couldn't get the right parts for my stove and all the tech did was complain about Samsung products. I located parts and fixed the stove myself

I do not understand how when calling in for appointment I gave the washing machine make and model, explained in detail what was wrong and then at time of service call was told it needed a spring which the technician did not have on hand. This advice cost me 79.00, the old spring was refitted but of course after 1 week the washer is not working properly again. I was told if this happens they could service again but of course I would need to pay for the time spent. Just had another service company come and was informed over the phone all three springs would need to be replaced. They came today and were gentlemen enough to inform us that the disc that holds the machine and the pins have rusted out due to a slow leak. The machine is non fixable due to costs, So now we had to pay another 79.00. I am requesting a refund. Please contact me .

I could write a book on this terrible experience since I have all the documentation but I will save that for small claims court if they don't refund our money as stated by Carie on June 23. We started out hopeful but we were without a fridge for 31/2 weeks. Commitments were never met, the compressor that was shipped to them under warranty was refused delivery, the last repairman they sent came without the part and was angry at having been sent "an hour out of his way" and the end result was Carie advised me they would not do the repair and would arrange a refund. After all of the missed commitments, being put on hold for long periods and poor customer service I doubt I'll see the refund unless I go to court. Avery upsetting experience.

Serviceman looked at grill took my check stated I would have estimate in two days never received estimate , called and was told service man was very busy and kit would take a few more days. I asked for a supervisor, or owner. they were on vacation and be back in a week. I didn't want to wait two to find out how much to repair or should I but new unit. I have been without a rill and had a July 4th party with no grill.

Customer Service was terrible and totally unprofessional. They Representative who spoke to regarding our problem and to set up appointments, was unprofessional and she constantly made untrue statements. If my product was not under warranty after the first contact with them I would never had used them again but this is the outfit that Frigidaire gave us. I would never recommend them to anybody and if I was the owner I would fire the phone reps.

Our refrigerator stopped working and parts took some time to get. All ok thus far but 1 hour after repairs completed, it stopped working again. We spoke to Cara in the Bernardsville NJ office and requested the repair technician come back immediately which we were told was impossible. I requested to speak to a supervisor/ manager and am yet to get a call back 3 days later. Multiple other calls also have gone unanswered. The technician came back the following day and couldn't make it work. We may need a new one but I think we should at least have a more senior technician come out and look at it before we purchase a new one. Also do we get a refund for the parts they ordered but didn't work??? The web site touts customer service but we are extremely unimpressed and disappointed. We got this companies name from a friend and will surely let them and all others know of our poor experience. .