ApplianceMaster.comReviews of appliancemaster.com

The service was okay but it would have gone a bit easier if the technician had kept his pants properly worn and not able to see his underwear the whole time. He had his pants on way below his underwear half way down his butt crack. This I consider to be distasteful and out of line for coming into a clients home dressed in this fashion. If I had taken the time I would have taken a picture of this action but didn't get the chance.

I was impressed with the professionalism on the phone call for the service to be scheduled. I liked having the name of the tech that would be coming into my home. He did a great job and was very friendly offered useful suggestions and was clean. He diagnosed the problem - ordered the part and returned to replace the part. All done quickly and efficiently. Made for a very pleasant experience.

Had trouble with both stove range and microwave over range. I knew it was not worth repairing the microwave since the charges would surpass the cost of new microwave, but wanted to try since they gave 50% discount on diagnose on the second appliance with same brand. Technician didn't even attempt to open the appliances, just tested the mw and oven whether working or not and left my home charging diagnosis fee $120 plus tax. Next day, he called me with a ridiculous quote of $500 plus for microwave and $600 plus for oven. A similar microwave costs new for $299 and oven around $600. Why would I even think twice to repair them? Upon complaint, they sent another techie who at least opened the appliances and tried to figure out what was wrong. Yet he gave somewhat better quote but still close to cost of new appliances and I bid them goodbye.

Setting up an appointment was a bit disappointing since I received several phone calls and some were delayed. The scheduling on line did not work. However, I was pleased with the service itself.

The repairman showed up on time and was friendly and knowledgeable. After he left it took several days for the replacement part on the washing machine to get ordered. Unbelievable. I was then told that the part would arrive in 2-3 business days and they would call me when the part came in. I called a week later and found out that the part was there but no one had bothered to call to schedule an appointment as promised. It took over 2 weeks for my machine to get fixed and that's a lot of laundry dragged to the laundromat.

When I scheduled online I was told the hours between 2-4 PM, which I had requested. I get a call at noon that the serviceman was waiting at my house. Luckily I was only minutes away, as I had planned my day with the 2-4PM window on mind. Service was fine.

I am really surprised this review was sent to me as it took 4 visits before my dryer was repaired. It is now operating perfectly. I really believe it was a personnel issue. My dryer had a strange smell but was was getting hot and drying the clothes. Repairman came said the smell was lint fires, he cleaned everything took 1 1/2 hours n left. I used the dryer and now it had a different odor. He came back and said something had dislodged and it was venting inside the dryer. He fixed it, apologized and left. I used the dryer it was ice cold. Same guy returned and said some part had worn out ( like my patience). I called the company they sent a new repairman who was here less than 15 minutes and all is well. The company was very responsive so I give them credit

Serviceman was very personable... But I don" t think he listened to me about the problem. Didn't solve it and I ended up sending money on a part I didn't need.