ApplepayReviews of applepay.com

absolutely horrible. I just have to figure out how to never have to use this "service" on my phone. I've had my iPhone about a year and was tricked into using Apple Pay because it seemed convenient. But every time every single time there's a problem they have this ridiculous report a problem system that always in consistently refuses to refund one penny. For instance when I was purchasing my takeout Chinese food the other day Apple Pay mistakenly purchased an audible book instead. I immediately submitted the report a problem form and they waited the requisite 24 hours to tell me that they were denying my request the appeal process I've actually had the customer service people tell me is a total scam. There's no one actually reviewing the appeals. They just wait the requisite 20 to 24 hours and then confirm that they are never ever going to refund your money even with an obvious simple mistake that was submitted immediately. I could go on and on with similar examples but I think you get the picture. I had had the false assumption that Apple Pay was convenience secure and had great customer service but instead it's a total scam. Really horrible and the worst part is feeling like they knowingly trick you with pretending that they're doing a review process every single time which always says no

I couldn't even sign up. When trying to verify my details it would not accept them, So I followed the instructions and called the help center and they directed me on how to do it only to have it fail verification again and then a third time so now its permanently locked out. They couldn't even explain why and they can't even unlock it for me to try at a later date.

Apple Pay is the worst scam ever they use your information. Sell your information and they will Lock accounts and will not tell you why.

I’ve never received a refund from Apple in the last two years, and this latest experience just confirms how little they care about their customers. I used Apple Pay and Greenbank to make a purchase, but the seller turned out to be a scammer who never delivered the merchandise. When I reached out for help, both Apple Pay and Greenbank refused to return my money, essentially siding with the scammer. Despite providing all the necessary details, they ignored my dispute and left me to take the loss. It’s clear that neither company stands behind their users when fraud happens. I trusted them to provide a secure payment system, but instead, they’ve shown they don’t care about protecting their customers. If you get scammed, don’t expect any help from them!

Does not respond and takes one hour to connect when trying to pay online for NAX

I’m extremely frustrated with Apple Cash and their decision to permanently restrict my account. After using the service for a while, I received no clear explanation as to why this happened. Despite trying to reach out for assistance, I was met with generic responses and no resolution. It feels like there’s no transparency, and my money is now tied up with no way to access it. The lack of communication and support is unacceptable, and I’m incredibly disappointed with Apple’s handling of this situation. If you’re considering using Apple Cash, be warned—this could happen to you too.

I will never use Apple Cash again, it's garbage, they don't take responsibility for unauthorized charges, don't waste your time.

had unauthorized charges over 1400 got refunded then got mail from my bank saying apple pay said they were authorized and is reversing the reimbursement !!!! did not authorize that