John H.
It works sometimes
It works sometimes. But if there’s a fraudulent charge(s) from the Apple App Store , it takes 10 days to show in the Apple Cash balance even though it’s owned by Apple. Ridiculous, no excuse for that.
Applepay is listed under Administration & Services.
Applepay (applepay.com) has 144 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Showing 5 reviews with 2 stars · Clear filters
John H.
It works sometimes. But if there’s a fraudulent charge(s) from the Apple App Store , it takes 10 days to show in the Apple Cash balance even though it’s owned by Apple. Ridiculous, no excuse for that.
Scott N.
The customer service is a joke. All I did was simply try to add my minor kid to my Apple Cash account as the tutorial asked me to. Then it immediately locks my account. I call and go through this verification process, and the guy tells me that it’s locked and I have to wait eight hours. Then after eight hours, my account is restricted then I called the next day and nobody can tell me why or have any idea why it’s locked. And it needs to be escalated to a specialist and it will take over 48 hours. I find it hard to believe in 2026 that no one at this bank can tell me why my account got locked. Is it for terrorism? money laundering? drug abuse? like what’s the problem here and how asinine is it that you follow their process to set up a minor account for Apple Pay and they completely lock your account? why you even have the option? I enjoy having Apple Pay for my kids and myself but the customer service at this company is atrocious. Apple should be a shame to partner with this green dot Bank company.
Patricia
Very bad service and product , it is pretty easy for scammers to steal money off it . The refund policy is very poor , Most set up like this steals your money , The only one that won't is PAY MINE that tells you about all the rules upfront .
Leah B.
Don’t use this app for online transactions!!! You can’t get itemized receipts and the merchant doesn’t know who you are. It makes returns extremely difficult, especially if the merchant doesn’t enclose a receipt (which is common nowadays). Use PayPal or Shopify if you don’t want to just use your credit card directly.
Matthew R.
The system is not very secure, it's a sham that everyone is embracing it because it's an apple product,I know that all Apple products are reliable but this one needs some real checking because my email was hacked and it eventually affected my Apple pay,I lost some funds, I got my funds through a professional I met on hangout, his username is julliohacks, he fixes their mistake and I got my email back