AppFolio Property ManagerReviews of appfolio.com

I'm pretty disappointed. We transitioned to appfolio a few months ago. We were promised to have all the support we need - it's been a nightmare since we switched and communication has been horrible. A few months in, we've spent countless hours trying to use incorrect instructions from appfolio. This month we've been requesting a support call to fix errors since the 10th. It's now 13 days later with no appointment set. Last week, we called and left 20 voicemails with no response. We've submitted support requests online... I'm at a loss as to what to do. And am now leaving a negative review (which I hate to do), in hopes of having our issues resolved. Appfolio, please follow through and give your users the support they need and that you promised. We need an appointment scheduled for Wednesday or Thursday of this week. My cell number is: 802-318-7654. Please call ASAP with a day and time for a support call.

Muy buena ayuda

We have been with Appfolio for about a year now. The platform and technology is decent, however the customer service is HORRIBLE. I cannot emphasize enough how much they have let us down when we needed them. For instance (this is just the latest example but there are more), I have been trying to resolve a VERY serious and VERY time sensitive problem for over a month. The problem is that our vacancies are not posting to advertising sites properly...very important stuff. Our leasing season right now feels like we are fighting with both hands tied behind our backs because our listings are not being advertised on the partner sites! I asked them to look into this at the end of March by reaching out to them via their chat feature. I was told that they would look into and get back to me. I got no response and after two weeks I asked for a call with someone so they could see the problem with me on the phone. I spent 20 minutes on a call with Sydney, who seemed to understand the problem at the time. I gave Sydney the benefit of the doubt and waited for her to let me know what was being done. I waited for almost a week and after hearing nothing (again time sensitive problem), I sent her a follow up email. Her reply was that they had contacted Apartments.com about why the ad was not working. Side note, when we spoke we determined that the apartments.com feed was not working because they were switching to a paid model...so there was no reason for anyone to contact them. It is every other site that needed checked into! I became obviously frustrated as it appeared as though no progress had been made in 3 weeks! I emailed Sydney back 2 more times after this and she gave NO RESPONSE. I got back on their chat service (you cannot actually call them) and asked for a manager to call me. I gave them the case # and I was assured that a manager would reach out to let me know why no one has fixed the problem, or at the very least followed up with me to let me know what has been done. It has been 3 days since the chat and NO ONE has reached out to me! It is beyond comprehension. I am not expecting them to tell me that everything is fixed, I am realistic. I do however expect them to do what they say they are going to do, like reach out to me. It is painfully and regretfully clear that AppFolio does not value their customers. If they did, they would at least follow up with you and let you know what they are doing while they work on a solution. I have been BEGGING them to help me with a problem that is directly tied to providing for my family, and they do not seem to have any sense of urgency. Early on, before I understood these things, I referred another friend to them and they have treated him with the same lack of concern. I regret that I told him about the service as it has negatively impacted his business too. We regret that we switched to AppFolio and hope that they will see these reviews and make some fundamental changes about how they go about treating their customers. Again, the product is pretty good, but when there is a problem, it is a nightmare. Nick Lamatrice Venice Properties

So AppFolio takes hold of my apartment complex in Nebraska my rent went up twenty bucks and apparently AppFolio also is handling the rubs which is also new. My rent increased eighty bucks won’t take e checks made my rent late I’m not using as much water and gas as I’m being charged for there are no sub meters only for electric which is a private account in my name. This is dumb took my 849 dollar apartment with utilities and water included and turned it into a nine hundred plus a month. If the company is charging my a five dollar fee dies that mean AppFolio is selling me my utilities back to at a higher charge I think it’s illegal to be a third party gas and water supplier

I'm a current Appfolio customer though I'll be looking to switch asap. For the most part Appfolio does a decent job, however there are instances where they do something really idiotic and refuse to fix the issue or at least provide a workaround. For example I just bought a building that closed 3 days ago (dec 30). I was entering in the new building and tenants and appfolio decides to automatically charge December's full rent. There is no point to that, if I need to charge one day of rent then I'd do it manually. Contact customer support and their response is I have to manually reverse all the automatic charges, which is about 100 different charges. Who has time for that? Also, takes them a day to send a response. Update. Had a scheduled phone call with appfolio today and they completely blew me off. Maybe they are upset about this review..only thing I know is this company is very disrespectful to their customers.

If you are just looking to start a property management company and aren't the best at accounting, this isn't the system for you. The customer support when you have a question or problem sucks. Half the time during normal business hours there isn't someone manning the live chat feature and there is no phone number to call if you have issues. I'm sure it works great for those that know exactly what you are doing but it isn't user-friendly for those starting out.

I've always had the best customer service with AppFolio. Very easy to use this system.

From the owner perspective (customer of a property manager), this is a terrible UI. My old property manager used Buildium, and that provided significant transparency into all aspects of the property from the owner perspective. Now all I get are monthly PDFs with basic information and no way for me to navigate deeper. Buildim included tenant communication history, real time insight into rent payments, as well as easy visualizations into how the property is doing each quarter. (Update): It appears that I am being reported for sharing that from an investor perspective, you would be unhappy with your property manager using Appfolio. Hmm... This is definitely something easy to fix! Just copy Buildium please!