Americas Preferred Home Warranty Reviews | Read Customer Reviews of aphw.com

Americas Preferred Home WarrantyReviews of aphw.com

4.81,785 reviews
Repair Service Providers
Jackson, Michigan

Call Directions Website

Americas Preferred Home Warranty

About Americas Preferred Home Warranty

America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed.APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care.A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through:• What’s covered and how the plan works• How the contractor-of-choice process operates• The steps to file a claim with confidenceAPHW also offers a simple three-step claims process designed to make home repairs as smooth as possible:1. Call APHW when a covered item breaks down2. Choose and schedule your own licensed contractor3. Submit the repair details for reimbursementWith more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.

Americas Preferred Home Warranty (aphw.com) has 1,785 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: aphw.com
Website: aphw.com
Category: Repair Service Providers
Location: Jackson, Michigan
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Repair Service Providers

Americas Preferred Home Warranty reviews

1,785 approved reviews, newest moderated first

Stephen Fortier/Helen F.
Sep 10, 2026
New Customer Review
I really enjoyed speaking with Whitney from Americas Preferred Home Warranty. She called to go over my new home warranty, and she was incredibly friendly, professional, and easy to talk to. She took the time to explain everything and made sure I understood the coverage and what to expect. It’s always refreshing to deal with someone who is genuinely pleasant and helpful. Whitney provided excellent customer service, and I really appreciate the time she took to walk me through everything. She is definitely an asset to the company!
Response from Americas Preferred Home WarrantySep 10, 2026
Hello Stephen & Helen, It’s wonderful to hear that getting started with the new home warranty felt comfortable and straightforward. Taking the time to explain the details clearly can make a big difference, and it sounds like Whitney made the conversation both pleasant and informative. As you settle into your new home, aphw.com has helpful information to keep handy, from understanding coverage to getting familiar with how the warranty works. Respectfully, Customer Care Team
Report
Justin G.
Sep 10, 2026
Jackie was my specialist and she did an…
Jackie was my specialist and she did an amazing job being thorough and with great energy and kindness when speaking with me today!
Response from Americas Preferred Home WarrantySep 10, 2026
Hello Justin, A thorough explanation is always helpful, especially when there are several details to go over. It’s nice to hear that Jackie made the conversation feel comfortable, positive, and easy to understand. When you want to take another look at your warranty or learn more about how coverage works, aphw.com has straightforward information for homeowners. Respectfully, Customer Care Team
Report
Ally Finley Blake F.
Sep 10, 2026
She explained everything thoroughly and…
She explained everything thoroughly and was very helpful.
Response from Americas Preferred Home WarrantySep 10, 2026
Hello Ally & Blake, Sounds like Valarie made sure everything was covered and easy to understand. Having helpful guidance from the start can make a big difference when there are warranty details to go over. For coverage information and answers to common homeowner questions, aphw.com is a useful place to keep handy. Respectfully, Customer Care Team
Report
Bryan D.
Sep 10, 2026
Jackie was great and the sign up…
Jackie was great and the sign up process was easy.
Response from Americas Preferred Home WarrantySep 10, 2026
Hello Bryan, Getting a warranty set up should be an easy part of the home-buying process, so it’s great to hear everything went smoothly. Jackie clearly helped make the experience a good one. Whenever you want to revisit the details or find answers to common homeowner questions, aphw.com is a helpful place to start. Respectfully, Customer Care Team
Report
Emmanuel O.
Sep 10, 2026
Jackie was great
Jackie was great. She is a great sales lady.
Response from Americas Preferred Home WarrantySep 10, 2026
Hello Emmanuel, Sounds like Jackie did a great job making the experience a positive one! It’s always nice when the process feels straightforward and the person helping you makes a strong impression. For more information about home warranty coverage and other homeowner topics, aphw.com is a good place to explore. Respectfully, Customer Care Team
Report
Lyrik
Sep 10, 2026
Great service
The customer service agent was excellent. My customer service representative explained everything was extra friendly and thorough. Whitney, my agent was nice and very patient.
Response from Americas Preferred Home WarrantySep 10, 2026
Hello Lyrik, It’s great to hear that the experience was both thorough and easygoing. Having someone like Whitney take the time to answer questions patiently can make getting familiar with a home warranty much easier. When you want to revisit your coverage or learn more about how the warranty works, aphw.com has useful information for homeowners. Respectfully, Customer Care Team
Report
Davis Edward Kite Donna Jean K.
Sep 9, 2026
Debra took the time to explain the plan…
Debra took the time to explain the plan in detail and was very friendly.
Response from Americas Preferred Home WarrantySep 9, 2026
Hello Davis & Donna, Understanding the details from the start can make a big difference. It sounds like Debra made sure everything was covered while keeping the experience comfortable and personable. As questions come up, aphw.com is a convenient place to revisit coverage information and find answers to common homeowner questions. Respectfully, Customer Care Team
Report
Darren S.
Sep 9, 2026
Debra was great
Debra was great! Very professional and polite. Thank you for the information and knowledge Debra.
Response from Americas Preferred Home WarrantySep 9, 2026
Hello Darren, Clear information and a pleasant conversation are a great combination. It’s nice to hear that Debra’s professionalism and knowledge made such a positive impression. When you want to revisit the details or learn more about how a home warranty works, aphw.com is a good resource to keep handy. Respectfully, Customer Care Team
Report