Apartments.comReviews of apartments.com

Apartments.com allowed their listing agents to support and work for FRAUDULENT Landlords!! Taylor Roy was a listing agent for Apartments.com She referred an African immigrant man who was impersonating a landlord. Taylor vouched for “Willow Passion” and claimed that he was a nice landlord. This man scammed me and sent me death threats because I didn’t send him more money. This is Taylor’s information: rd. Taylor vouched for “Willow Passion” and claimed that he was a nice landlord. This man scammed me and sent me death threats because I didn’t send him more money. This is Taylor’s information: rd. Taylor vouched for “Willow Passion” and claimed that he was a nice landlord. This man scammed me and sent me death threats because I didn’t send him more money.

DEVELOPERS AND LANDLORDS BEWARE! Stay away at all costs. Their salespeople are absolute con artists. They lock you into contracts then blackmail you when you cancel. They are a failing company partnered with another losing platform called co star. They cannot compete with Zillow or other competitors. They will ruin your online reputation for sure. STAY FAR AWAY.

The website is not user-friendly if they reject your ad, they do not tell you why. I have posted my listing on multiple platforms and I have gotten the most replies from Facebook marketplace out of all the places I’ve listed my rental

People spend time and money to move. Many use the reviews to get a good idea of what the place is like. It is evident that Apartments.com is nothing but fake reviews. There are no 3,2, or 1 star rating after about 2014. Apartment after apartment I looked at have the same behavior....everything is 5 star rated. This disgusting and deceitful.

Their site is very disorganized and confusing. It takes in circles and it is very difficult to complete a listing.

Conveniently allowed me to overpay my rent on the last check. Sent me a reminder email which was easily overlooked. No assistance on getting my money back. Borderline theft.

Our apartment complex is advertised as being luxury apartments - the rent is very high but the quality is extremely low. Rotted out door frames, missing siding, garbage all along our walking trails and over the weekend - someone decided to decorate one of the hallways with the F word. This is not luxury living people - this is slum housing.

* I HAD TO give them the 1 Star so I could write my Honest Review! In Feb of 2023 I unfortunately rented unit #11 at 55 Bahia Way in San Rafael, CA because, #1.) The fantastic view of Mt.Tam. And, #1 and 1/2.) "Apartments.com" gave it a 4 Star review! But, in reality, in my 50 yrs of On/Off renting, it is the absolute Worst Place I've ever rented at! They were Rude Do Nothings, that DENIED anything needed to be repaired, beginning with the cockroaches I was blamed for bringing, although I hadn't moved ANY of my furniture, or belongings, into the apartment yet! I was cleaning the walls/cupboards before moving anything in and I saw them in the cupboards just as I was leaving at @ 3:00 am! I NEVER moved anything into the apartment, not even my bed because, though they FINALLY had exterminators come spray, in @ JUNE, there were still cockroaches walking around, in OCTOBER! 8 MONTHS AFTER I MOVED IN! I just left all my belongings in my storage unit at a rate of $363 a month, so I was paying $2,258 a month instead of just $1895 a month, for 2 years. The garbage left in front of my front door by the neighbor next door to me was finally, and begrudgingly picked up, by one of the "technicians", as they called their useless "handymen", about 1 year after I moved in. They had kept telling me it was a RELIGIOUS SHRINE! YES, because the neighbor was foreign! The "SHRINE" consisted of a dirty old pie tin, a couple of empty beer bottles and caps, cigarette butts, 2 dead plants, and small crumpled up pieces of gum foil and paper! Then, there was the intermittent zero water pressure and no hot water, the stench of POOP from the constantly dripping water in a parking stall at the bottom of the back stairs, that I'd get dripped on me as I walked out to my car. It was coming from a broken toilet pipe that leaked since before I'd moved in, but they kept angrily telling me it was just water leaking from a window cooler! I emailed the "property manager", 1 and 1/2 years after I moved in, to tell him I just called the San Rafael Police Dept. to send a cop over to check the stench of feces water, as an "Impartial Witness". Boy! He DID NOT like that! He had the useless repair guys show up 2 hours later. A whole 1 yr and 1/2 after I'd moved in and complained repeatedly about the stench and that l thought it was POOP! Turns out I was RIGHT!! Also, the windows that wouldn't open/close properly, the STENCH in the bedroom, that I could never sleep in because the stench was so awful and I believe it was residue of the feces water pipe break. It still stunk when I finally moved out on Feb 28, 2025. I looked for another place, DAILY, from the moment I saw the 1st cockroach, but I have a cat, and that made my search difficult, PLUS I work Graveyards and Weekends, so it was DIFFICULT to look for apartments during my sleep time which is when apartments are shown. I DID NOTIFY Apartments.com about this awful place I rented because of their 4 Star recommendation, but all Apartments.com did was to "advised" me to COMPLAIN to the LANDLORD!! REALLY? GEE, I would never have thought of doing THAT!!!" And, THEY DELETED MY HONEST review that I posted on their website AS A WARNING TO DECENT PEOPLE NOT TO RENT AT THIS COMPLEX so that they wouldn't be victimized like I was, for 2 solid years! Also, No city or County agency, or department, in Marin County HELPED ME and I'M A SENIOR. I was either totally ignored, even by the City Council, or I was directed to this or that person, at numbers that had been disconnected, or the persons who answered were clueless. I got directed from 1 department to another, to another, and you end up going in a huge telephone circle! It's a total disgrace and I always hear that Seniors are a PRIORITY! That's a complete lie! I paid every cent I was supposed to pay for rent, each month, but I got a DEFECTIVE PRODUCT!! DO NOT RENT AN APARTMENT AT THIS SLUM BUILDING. THEY RIPPED ME OFF FOR 2 YEARS! I DID NOT GET A CLEAN, OR LIVABLE, APARTMENT IN GOOD WORKING ORDER WHEN I MOVED IN. A TENANT cleans the laundry room and clears the leaves, and the walls to the complex ARE FILTHY! No one ever came to clean the complex. JUST DON'T MOVE IN HERE. THEY WILL BLAME YOU FOR ANY REPAIRS THAT NEED TO BE MADE, IT'S FILTHY, WATER PRESSURE IS BAD, NOT ALL THE ELECTRICAL OUTLETS WORK, THE WATER FROM THE KITCHEN SINK LEAKS ALL OVER THE FLOOR, THEY ALWAYS SAY THEY'LL BE THERE "TOMORROW" BUT THAT'S A LIE, on and on, and on!