Apartments.comReviews of apartments.com

The website is byzantine, you cannot reach anyone for help, and your "Rep" will look at you like you just asked them for a $50k loan if you need any assistance. This is not an organization that you want to do business with. Difficult. Expensive. Groundbreaking in new ways to be unhelpful. And the ads don't perform. Avoid like they're covered in bed bugs.

This landlord is a pathological liar she doesn't repair and had us living in black mold, windows with gaps that my gas and electric heat went out of. The fire escape door has gaps corner cracked walls, rats and mice, leaking water pipes boilers and she doesn't pull permit to repair. She puts wanna be handyman to do repairs they have no idea to do. And when you withold rent for non repairs she will start with her pathological ways in lying. You rent from this landlord you will regret! I can prove it with Weymouth health department and building department reports just reach out to me at 7743810368. She lied to Quincy court and Canton housing court and caused three Weymouth health inspectors to get fired because of the lies she was telling them claiming repairs were done when they were lies and the Weymouth health department director came to do the inspection with building department that proved this landlord is a pathological lying landlord that needs mental health help for her pathological lying ways. Three years she ran to BHA weymouth health department and building department and courts with Lies even put my kids in her Lies by claiming my kids attacked her. This landlord is trouble and needs help. And anyone that rents from her will regret it trust and believe that and I can prove it all just call me and I will show you!

I hope you see this before it's too late. For an absolutely terrific back house in Altadena for $1,750 a month, I paid Westside rentals / Apartments.com $350 for a 30-day premium position. From that I got about 8 inquiries and ZERO in-person walk-thrus. I paid Zillow $35 for the entire listing and I got about 50 inquiries and at least 15 walkthroughs. APARTMENTS.COM IS A COMPLETE WASTE OF GOOD MONEY.

**CURRENT TENANT REVIEW – PRESS HOUSE DC (Resident Since August 2024)** I am a current resident of **Press House DC** and have lived here since August 2024. In less than two years, this Bozzuto-managed property has experienced a significant decline in both service and maintenance standards. What was once marketed as a luxury apartment community with premium amenities has steadily deteriorated, while management appears unwilling to take accountability for ongoing issues affecting residents. **BROKEN AND REMOVED AMENITIES** The daily coffee and tea service, once advertised as a resident perk, was discontinued because some tenants allegedly misused or stole supplies. Rather than implementing a solution, management removed the amenity for everyone. The 12th-floor ice machine has been out of service for more than six months. The library frequently reeks of cigarette smoke, creating an unpleasant environment for residents. Rooftop furniture is worn out and in poor condition, rooftop televisions were removed instead of repaired, and several gas grills do not work. **TRASH AND MAINTENANCE ISSUES** Trash chutes are consistently backed up, broken, and poorly maintained. Common-area maintenance issues often linger for weeks or months without meaningful updates or resolution. **DELAYED POOL OPENING** Management failed to submit licensing and/or safety documentation on time, causing the rooftop pool to open weeks later than residents were promised. A building-generated email advised residents that the pool would open on May 18, 2026. Instead, it did not open until June 3, 2026. To compensate residents, management offered only a one-week extension to the pool season. **INSANE UTILITY COSTS** Bozzuto uses Conservice and the RUBS billing system to charge residents for numerous utility-related fees. Residents are billed separately for hot water, cold water, water base charges, sewer charges, sewer base charges, trash services, and monthly processing fees ranging from approximately $7.00 to $7.14. In addition, residents are charged for common-area HVAC usage in hallways, the lobby, gym, penthouse, library, and living room spaces. My common-area HVAC charge for the billing period beginning April 1, 2026, was approximately $144.00. This is especially frustrating because I also maintain and pay a separate Pepco electric account in my own name. Utility assistance programs are often unavailable because the master utility accounts are not in residents' names. **BLATANT DOUBLE STANDARDS AND SAFETY HAZARDS** To make matters worse, a resident on my floor reportedly had their Pepco electricity disconnected. Management has allowed a large orange extension cord to run from the resident's apartment into a public hallway for weeks, creating both a fire hazard and a trip hazard. Meanwhile, residents continue paying increasing common-area utility charges while apparently subsidizing electricity usage elsewhere in the building. **OFFICE AND ACCOUNTING ERRORS** On March 1, 2026, I submitted two money orders for rent payment that were not properly applied to my account. I later received a notice threatening legal action if the balance was not paid by March 12, 2026. After multiple inquiries, management acknowledged that the money orders had been misplaced. Fortunately, I retained signed and dated copies from the leasing office. Eventually, management advised that one money order had been located while another had reportedly been applied to a different resident's account. I also pay $225 per month for an assigned parking space in the underground garage. The space I was assigned had apparently been contracted to Hickok Cole, resulting in two separate $250 parking citations. When I contacted management for assistance, I received a dismissive response instructing me to "follow the directions on the back of the tickets" rather than addressing the underlying error. **NO AIR CONDITIONING DURING SUMMER HEAT** As of June 5, 2026, residents on the sixth floor of the West Building, including myself, have been without air conditioning since May 28, 2026. Management has repeatedly cited technician availability issues and has not provided a clear timeline for restoration of service. The temporary solution offered was a large commercial portable air-conditioning unit that is noisy, unattractive, and likely to increase my Pepco electric bill. I requested that the unit be removed. I HATE IT HERE!!

apartments.com is a scam site and doesn't allow negative reviews in some or all cases. I tried leaving a negative review about the CHARLES in Bethesda because of their POOR communication. The review vanishes as soon as you put in a single star

If I could give a minus rating I would. The search process is ridiculously difficult. You can't save and add cities to look in which is tedious and the consuming. But it gets worse. I have continuously put in my rent parameters and every single email or search gives me results with $600 to $1,000 above my rent allowance. This site should have been shut down years ago when it was obvious it wasn't working or it was a bad site.

What a scam site. It wont even let you post a property, site is bugged out. Wont work from the phone, wont work from the app or PC. Totally Useless!

I applied for an apartment. The only thing I have given my number and email to in recent memory. Immediately began receiving spam calls. They sell your information.