Alexa
Not useful at all, especially if you have a budget.
The site is easy to navigate and lays out information well, but that's all I can say that's positive. The site has you enter all your criteria for what you're looking for, how many beds, baths, the range you'd be willing to pay, amenities, pet friendly, etc. Except it doesn't matter what you put in, because it will just recommend properties that are vaguely what you're looking for based on location alone. It will constantly recommend properties that fall outside most of your criteria, it especially likes to push properties vastly outside your budget, sometimes over $1000 more than your set max budget. What's the point of setting a budget if you won't show me the properties in my budget? If you don't host properties on your site within my budget, why let me set a custom budget outside what your site offers? I know the market for rentable housing is unforgiving right now but sites like these do not help at all. They send me several emails a week telling me "we found you the perfect match!" and it's the same 10 properties they keep showing me every week that I've already rejected. I've been registered and receiving emails for 8 months and have never found a property I could inquire about through this site. In hindsight, I'm thinking it was made only with 60+ retirees in mind, not really helpful for anybody else.
Response from Apartment ListApr 14, 2025
Hi Alexa! Thank you for taking the time to share your experience with Apartment List. I’m really sorry to hear that our recommendations haven’t aligned with your preferences—especially after months of searching. That sounds incredibly frustrating, and I appreciate you explaining it in such detail. At Apartment List we "flex" on certain categories, which is designed to show renters listings that may be slightly outside their original criteria—like price or amenities—when there aren’t enough direct matches. While we are always working to expand our inventory, we strive to give renters a broader picture of what's available nearby. That said, it’s clear that in your case, this wasn’t helpful and may have made the process feel misleading or repetitive. We’re actively working to make our recommendations more relevant and to better distinguish when a match is an exact fit versus a flexible one. Your feedback about budget mismatches and repeated property suggestions is incredibly helpful and something I’ll be sharing with our product team. Thanks again for helping us improve, Melissa, Apartment List Customer Experience



