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Apartment List Reviews | Read Customer Reviews of apartmentlist.com

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Real Estate
Apartment List

Apartment ListReviews of apartmentlist.com

3.4391 reviews
Real Estate
575 Market Street, Suite 721, San Francisco, California

Directions Website

Apartment List3.4

Reviews391 About Contact

Overall score

3.4 out of 5

Average

Average of 391 reviews

Distribution

5★49%
4★10%
3★6%
2★3%
1★32%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

apartmentlist.com
[email protected]
575 Market Street, Suite 721San Francisco, CA 94105

About Apartment List

At Apartment List, we’re on a mission to find every renter a home they love and the value they deserve. As the fastest-growing online rental marketplace in the US, our platform takes the time to understand your preferences and seamlessly surface your perfect match. Say goodbye to endless lists of properties and hello to apartments specifically curated to your wants and needs. After all, you shouldn’t settle on your next home – you should love it!To date, we’ve helped nearly 1 million families find a home they love, and we’re just getting started.

Apartment List (apartmentlist.com) has 391 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: apartmentlist.com
Website: apartmentlist.com
Category: Real Estate
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 51% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Apartment List reviews

391 approved reviews, newest moderated first

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Todd C.
Sep 13, 2023
I like the notification process helps…
I like the notification process helps tremendously
Response from Apartment ListSep 18, 2023
Todd, we're so glad you enjoy this feature!
Report
Huston. Crutchfield I.
Sep 13, 2023
I like the response ykm
I gif s hokd of your system you got back with me in no time I like the response se time
Response from Apartment ListSep 18, 2023
We are so happy you are having a positive experience. Customer service is very important to us!
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Teneka
Sep 13, 2023
Easy process
The process is easy, fast and the communication is great.
Response from Apartment ListSep 20, 2023
Hi Teneka! We value and appreciate your feedback and are so glad that you are enjoying your Apartment List experience! Please let us know if there is anything else we can do for you!
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angela
Sep 13, 2023
the flood zones, and security
the amenities' such as" walk in closets, space up to date appliances. upgrade property, Courtesy officers, and beautiful bathrooms, and pantry in kitchen, with accessible covered parking, clubhouse, gas/electric fireplace, landscaping, pool, package items secure at leasing office.
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custsomer
Sep 13, 2023
I was looking for apartments in…
I was looking for apartments in Spencerport NY and Rochester NY keeps coming up
Response from Apartment ListSep 20, 2023
Hi, I understand you’ve received some listings that are outside of your preferred location. We create different categories of matches, some of which broaden the location of your search in order to provide more options for you. You can skip those categories entirely or just click the “thumbs down” button on those listings.
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Cory P.
Aug 30, 2023
It's like Tinder for apartments. Gross.
It's like Tinder for apartments and it's absolute garbage. I couldn't bear more than a few minutes on the site to see if most the results are sponsored or not, but it kept giving me results that were not at all close to the parameters I set. The site "guides" you through so much stuff and requires sign-up and personal info given in order to see ANY results. The whole thing just feels GROSS.
Response from Apartment ListAug 31, 2023
Hi Cory, I'm sorry you didn't have the best experience using our platform but we appreciate your feedback. We strive to give renters the best possible experience when searching for their new home and are continually making improvements to our product. I will pass your feedback along to the rest of the team. Thank you!
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Cathy F.
Aug 6, 2023
What a joke this site was
What a joke this site was. I went on looking for my daughter, I put in her budget and it kept showing me places $350 - $600 over her budget????? It was ridiculous. Then when it's trying to get your profile it stated it was going to show a number of units and to put if I liked it or not. As soon as I "attempted" to merely view the first one it immediately took it away and stated something along the line of "Great now we have an idea as to your likes"???? I didn't even get to view it. I wouldn't get on this site again if you paid me. Why the heck would you show units over someone's budget??
Response from Apartment ListAug 9, 2023
Hi Cathy, I'm sorry you didn't have the best experience using our platform but we appreciate your honest feedback and review. We create different categories of matches, some of which broaden the budget of your search in order to provide more options for you. We also totally understand not being able to flex beyond your budget so you can skip those categories entirely or just click the “thumbs down” button on those listings. They’ll be moved to your “not for me” category. We hope you will give us another chance to help with your apartment search.
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Vanessa A.
Jul 11, 2023
I am new to the Residences at 3000…
I am new to the Residences at 3000 Bardin. Ashley (Ash) was the greatest. She was patience and kind assisting me through the process. Ashley (Ash) thank you for your guidance in getting me in my new home. You are the greatest! If you looking for a new home please ask for Ashley (Ash). You will love her.
Response from Apartment ListJul 11, 2023
Hi Vanessa! We are so glad you enjoyed your experience with Residences at 3000 Bardin. I'm sure the rep Ashley would greatly appreciate it if you left her a direct review on their properties website. Thank you again for the kind words!
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