Rosa S.
I ordered 2 pair of eye glasses and…
I ordered 2 pair of eye glasses and when I got them I could not see through my left eye it was burry. Yes my left eye had always been my bad eye. I contacted the company and they wanted me to send my prescription again so I did. Two weeks pass by and got another email that they wanted me to send photos of my eye so I did . Another two weeks pass by and they wanted my prescription again so I send again.with that information they said they were going to send me new glasses (2 pairs ).I waited after another 4 weeks I got them and they were still not right. So I ask for a refund. Aoolie said they can only refunded only 25% . I was so disappointed because I am a single mom and on a budget. I did order new eyeglasses from a different website with the same prescription and no problem I can see through them.
Response from AooliaSep 18, 2026
We are truly sorry for this exhausting experience. It is upsetting to hear that after multiple rounds of sharing your prescription and photos, the replacement glasses still did not work properly, and the refund offer only covered 25%. We understand how frustrating this is, especially as a single mom shopping on a tight budget. Please send your order number to our customer service email, and we will review your whole case carefully to find a proper resolution for you.