Aon Affinity Travel PracticeReviews of aontravelclaim.com

My Husband and I were to go on a cruise to Italy Greece and Croatia march 29-april 12 2026 On 3/18/2026 his Defibrillator shocked him, 2 Dr's notes later claiming he should not go,it is still not enough. They want another note with medical records.. This is a VERY DIFFICULT PROCESS attempting to get $10,575 back as we are not able to rebook another cruise. Seems only if a person passes away and you provide a death certificate is this anything but ALOT OF WORK. still may 6th not sure if they will refund after several calls and a supervisor . Beyond frustrated!!! I will keep you updated... Diane

I am very satisfied with AON. The representatives were very professional and helpful! The claim was processed in a timely manner! Thanks a lot for understanding!

The refund service was fair and fast. Thank you!

I had an issue while trying to make a claim on-line. The website wasn't letting me pick which claim I was making. I emailed Aon and I received an email back the next day. I tried the website again (so I didn't have to contact them telephone) and the claim went through effortlessly. I was paid on my medical claim and received a reimbursement check within five days. I couldn't have asked for better service.

The speed of the process to get my refund due to me having to cancel my trip for medical reasons Filed on March 25 2026 received my refund on March 30 2026

Customer service was fantastic!

Spouse became ill a few days before our cruise from Southampton. We were staying in a London hotel and the Staff called their Doctor On Call. Dr visit to hotel was prompt and treatment outlined, and cured sufficiently to make cruise on embarkation day. We filed a claim for the medical expenses and AON reimbursed the full amount. Very pleased with the trip protection coverage we had and the refund process.

Easy to file, confirmation on ongoing process and direct deposit payment. Good experience. It was paid within a week.