Aon Affinity Travel PracticeReviews of aontravelclaim.com

Allow me to start over. My wife spoke with and corresponded with Royal Caribbean, not you all. I take blame for not understanding. I should have trashed them, not you all. I apologize. Thanks for responding to these posts. Royal Caribbean said they didn’t offer the certificate, but that you all (Aon Affinity) did. We have 2 certificates in hand from you all from our initial extension that was provided. It’s signed “Aon Affinity Travel Practice.” Is that you all? I have an original booking number and credit number. Would that help you all help us?

I found the entire electronic process smooth and easy. If all your documents are in order (this IS key) and they are in files, submitting them is easy. Communications, while automated, were succinct and clear. From initial claim to full payment was around a month. We were very satisfied.

Submitting documents was easy. Payment was fast .

We had to cancel a cruise because my husband had an injury that required shoulder replacement surgery. When I filed the claim, I sent copies of the doctor’s diagnosis and plan of action. I received an e:mail in a few hours saying the claim had been reviewed and accepted. After I sent the info for my bank account, the money was there the next day. I will ALWAYS use this company for any travel in the future!

Had to cancel our cruise due to medical AON recovery of funds process was efficient and allowed me to provide medical documentation as needed for a full refund within 30 days. I will definitely provide AON travel insurance on any and all cruises in the future

They were fast and efficent. Customer service was easy to get ahold of and explained the process they even sent me email with link to the documents I needed. the process to file was easy. they were very quick at responding. they did great at communication on status of the claim.

Excellent response to our claim. We had to cancel our cruise due to a medical issue three days before our cruise. We filled out the paperwork and within 10 days the refund was in our bank account. Would not hesitate to do business with them again on our next cruise purchase.

I had a medical claim, the process was simple, and the response was timely and positive.