Aon Affinity Travel Practice Reviews | Read Customer Reviews of aontravelclaim.com

Aon Affinity Travel PracticeReviews of aontravelclaim.com

4.7599 reviews
Insurance
45 Execuitive Drive Suite 100, Plainview, New York

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Aon Affinity Travel Practice

About Aon Affinity Travel Practice

Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs

Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: aontravelclaim.com
Website: aontravelclaim.com
Category: Insurance
Location: Plainview, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Aon Affinity Travel Practice reviews

599 approved reviews, newest moderated first

Frank
Mar 13, 2025
Great customer service
Great customer service. Very helpful on the phone. Very quick response times. Very quick in settling the claim.
Response from Aon Affinity Travel PracticeMar 17, 2025
Frank, thank you for your review.
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Dale Eldridge K.
Feb 26, 2025
The process takes a very long time to collect leaving one to wonder if they will ever get the money they paid insurance for.
My husband and I were booked for a cruise in January but had to cancel because he ended up in the emergency room with kidney stone and infection. We contact AON in January and we hoping to get insurance money back for the rescheduled trip in May. The process is going on and on. We buy this travel insurance for every trip we make including the next one but I am wondering if we will get our money back.
Response from Aon Affinity Travel PracticeFeb 26, 2025
Update 2/28/25 - Our team now has all of the information needed to pay your claim. We will be reaching out to you directly to explain the details. Thank you. Hi Dale, we have requested information from you in order to identify your claim and look into it. Thank you.
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Rene' F.
Feb 18, 2025
After knowing how to submit everything
After knowing how to submit everything, everything else went smoothly. Appreciate that due to the circumstances of why we had to cancel.
Response from Aon Affinity Travel PracticeFeb 18, 2025
We appreciate you sharing your experience Rene.
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Deputy D.
Feb 18, 2025
We had to cancel a tour due to illness…
We had to cancel a tour due to illness and our claim was handled fairly and quickly by Aon. I was surprised by how easy it was to file the claim and how quickly they settled.
Response from Aon Affinity Travel PracticeFeb 18, 2025
Thank you for leaving your review. We love to hear you felt your claim was handled fairly and quickly! Thanks again!
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Brenda M.
Feb 17, 2025
We were reimbursed in a very timely…
We were reimbursed in a very timely manner for the total amount paid.
Response from Aon Affinity Travel PracticeFeb 17, 2025
Brenda, thank you for leaving your review.
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Maureen
Feb 17, 2025
After I missed my trip due to health…
After I missed my trip due to health reasons, I submitted a claim to Aon Affinity. Within two weeks I had my full refund in hand. Aon did not nickel-dime me or ask endless questions. I highly recommend Aon Affinity to anyone.
Response from Aon Affinity Travel PracticeFeb 17, 2025
Maureen, thank you for sharing your experience with others.
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Lisa H.
Feb 17, 2025
Happy Traveler
My husband and I were scheduled to cruise Dec.14-Dec. 21, 2024. My husband had a medical emergency and we had to cancel our cruise a few days before the sailing date. We submitted the medical form filled out by our doctor and all supporting documents. Within 3 weeks we received a full refund. We have rescheduled and will be sailing again in Summer 2025. Happy with the process and will definitely purchase travel insurance for all our future trips.
Response from Aon Affinity Travel PracticeFeb 17, 2025
Lisa, thank you for your review. We are thrilled you were happy with the process.
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Chuh K.
Feb 16, 2025
Everything was excellent
Everything was excellent, it's easy to file the claim and your people were very courteous and efficient, thank you so much
Response from Aon Affinity Travel PracticeFeb 17, 2025
Thank you for your kind words, we very much appreciate them. We love to hear that our team was courteous and efficient!
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