Travel
Very prompt professional claim…
Very prompt professional claim resolution
Response from Aon Affinity Travel PracticeApr 2, 2025
Thank you for leaving a review.

Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Travel
Very prompt professional claim resolution
Response from Aon Affinity Travel PracticeApr 2, 2025
Thank you for leaving a review.
Sheila P.
I was left stranded in a foreign country after American Airlines transferred my flight but evidently not my checked baggage which contained critical medication and all clothing and supplies for a 1 month cruise. I assume they lost it. Needless to say my entire cruise was ruined, and American Airlines did absolutely nothing to assist me. As a matter of fact, I was insulted by one of their agents - I guess I was bothering them too much AON processed my claim and reimbursed me for my lost belongings including medical. They stepped up to the plate where the airline responsible for my dilemma did absolutely nothing! Thanks to Princess Cruises for making this coverage available!
Response from Aon Affinity Travel PracticeApr 2, 2025
Thanks for the detailed review. We appreciate it Sheila!
Dorothea G.
We had a great experience. After we sent in all of our documents, we never had to do another thing. Your company just took over and we never had to do anything else. We just waited and a check was sent to us for the damages.
Response from Aon Affinity Travel PracticeApr 2, 2025
Thank you for taking the time to share your experience Dorothea.
Dancs T.
My uncle died and we have to cancel the trip and They was very helpful, friendly . In 3 weeks we get the money back.
Response from Aon Affinity Travel PracticeApr 2, 2025
Our condolences. Thank you for taking the time to leave a review, especially given the situation.
RAR
Simple submission of medical information and policy and travel codes electronically with rapid response and refund of cruise costs.
Response from Aon Affinity Travel PracticeApr 2, 2025
Thank you for leaving a review.
Tony Man Son H.
Cruise with Princess was cancelled in 15th Jan 25 due sickness and AON 's response was very quick after our claim was submitted with all required forms filled including the Drs letter advising my wife not to travel. Surprisingly after a day of submission a reply was received from AON settling a refund .Thank you AON for your great customer service.
Response from Aon Affinity Travel PracticeApr 2, 2025
Thank you Tony.
Diane P.
Claim for Reimbursement for a Cancelled Cruise. Instructions as to what needed to be submitted were clear. The process was very efficient and the claim was paid in a timely manner
Response from Aon Affinity Travel PracticeApr 2, 2025
Thank you for taking the time to share your experience Diane.
Sarah S.
I had to cancel a trip for which I bought protection from Aon. The process of recovering my costs was straightforward and speedy, which I appreciated.
Response from Aon Affinity Travel PracticeMar 17, 2025
We are glad you were protected by travel insurance Sarah. Thank you for sharing your experience.