Jim B.
Fast service
Fast service, easy to apply for a claim, no problems dealing with this company.
Response from Aon Affinity Travel PracticeApr 17, 2025
We love to hear you describe the process as fast and easy. Thank you Jim.

Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Jim B.
Fast service, easy to apply for a claim, no problems dealing with this company.
Response from Aon Affinity Travel PracticeApr 17, 2025
We love to hear you describe the process as fast and easy. Thank you Jim.
Pam B.
I am 76 years old and have limited knowledge about communicating electronically so I was a bit lost when I was asked to submit everything via email. Somehow I was able to stumble through the process and am pleased that our claim was approved. We are very satisfied with the claim amount and feel we were treated fairly. Thank you.
Response from Aon Affinity Travel PracticeApr 16, 2025
Thank you Pamela. We are glad to hear that you are satisfied and felt you were treated fairly.
Norm R.
Was surprised at how easy this turned out to be! Was expecting pushback as you get with most insurance claims, but didn’t get one.
Response from Aon Affinity Travel PracticeApr 17, 2025
Thank you Norm.
Nilda J.
This was the easiest thing I have ever done. It was done professionally and quickly.
Response from Aon Affinity Travel PracticeApr 17, 2025
That is great to hear Nilda. Thank you!
Sherry R.
Claim was easy to file and refund received quickly. Had to cancel a cruise due to surgery.
Response from Aon Affinity Travel PracticeApr 17, 2025
Thank you for taking the time to leave your review Sherry.
ira K.
Excellent claims service. Claim paid promptly following submission of documentation. What you would hope a claims process would be like.
Response from Aon Affinity Travel PracticeApr 17, 2025
Thank you for the kind words Ira, we appreciate them.
Danah
The claim process was a little labor intensive (having to scan all the documentation and then attach to the claim online) but I finally figured it out. It was processed pretty quickly and I was happy with the result. I would have liked a breakdown of how the amount was determined because the amount I received was kind of an odd amount.
Response from Aon Affinity Travel PracticeApr 16, 2025
Thank you for your feedback Danah.
Pat R.
An unexpected medical condition arose and required hospitalization. We reported this to our travel professional and she submitted our claim. We received the paperwork and took our physician for completion. It was submitted and we received the acceptance the following day and complete payment was received within a week. We will continue to use AON as we plan our travels.
Response from Aon Affinity Travel PracticeApr 17, 2025
We are thrilled you were satisfied with our service. Thank you for sharing Pat.