Maribeth J.
Quick response and reimbursement.
Quick response and reimbursement.
Response from Aon Affinity Travel PracticeApr 17, 2025
Thank you Maribeth.

Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Maribeth J.
Quick response and reimbursement.
Response from Aon Affinity Travel PracticeApr 17, 2025
Thank you Maribeth.
Janet S.
Because my husband ended up needing open heart surgery 4 weeks before our planned cruise we needed to cancel. I downloaded the forms needed and had them filled out by his doctors. Placing the claim was easy and completed within 2 weeks. I chose to have physical checks sent which took another week, so the entire process took less than a month.
Response from Aon Affinity Travel PracticeApr 17, 2025
Janet, thank you for taking the time to share your experience. We are happy you were reimbursed after facing that medical issue.
Mario M.
Insurance should protect you from unexpected expenses that are not your fault. My travel coverage was "secondary" so I struggled for over one year to get my primary insurance to provide documentation that they would not cover my claim (because I had not met my deductible). Once I finally got my "primary" insurance to provide the documentation, Aon reimbursed me for a $1200 bill within a couple weeks. I couldn't be happier!
Response from Aon Affinity Travel PracticeApr 17, 2025
Thank you Mario.
Sharon P.
There was no question, what so ever. We had a sickness in our family and policy covered it. We had our refund within 3 weeks.
Response from Aon Affinity Travel PracticeApr 17, 2025
Great to hear Sharon.
Martyn G.
AON was helpful in telling me the order of claims Medicare>Blue Cross and then AON. Once I got Medicare and BCBS to pay and document AON picked up the difference in less than 2 weeks. It just took a long time to get there ....
Response from Aon Affinity Travel PracticeApr 17, 2025
We are glad to hear our team was able to help navigate the process, Martyn.
Frank J.
With the unexpected illness that caused us to cancel our trip and the compassionate nature and timeliness that the representatives handled our claim it was amazing service.I Can’t thank your customer service team enough as it was a non agonizing task in settling my claim Thank you very much.
Response from Aon Affinity Travel PracticeApr 17, 2025
You are very welcome Frank. We are thrilled to hear your description of how our team handled the situation.
Zoya K.
Fast and easy to file a claim and to receive the payment back
Response from Aon Affinity Travel PracticeApr 17, 2025
Thank you Zoya. We love to hear you felt it was a fast and easy process.
Wanda
I had a great experience. Once I was able to upload my completed medical form; it told maybe a week and a half from start to finish to recieve my refund.
Response from Aon Affinity Travel PracticeApr 17, 2025
Thank you for leaving a review Wanda.