Diane
Very positive experience
Easy process Good ongoing communications Prompt payment
Response from Aon Affinity Travel PracticeJul 7, 2025
Thanks Diane, we love to hear overall it was a positive experience.

Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Diane
Easy process Good ongoing communications Prompt payment
Response from Aon Affinity Travel PracticeJul 7, 2025
Thanks Diane, we love to hear overall it was a positive experience.
Pamela Burke F.
FANTASTIC! Having to cancel our cruise due to my husband's surgery was very disappointing, however, the insurance company was so efficient! I received half the money immediately and then, upon emailing the doctor's note, I got the rest of the money the next day. I highly recommend Aon. Now I can reschedule!
Response from Aon Affinity Travel PracticeJul 7, 2025
Thank you for the kind words Pamela!
Tom D.
I was given clear information about what I needed to provide in order to proceed with my claim. Once I assembled the necessary documentation, the upload process was seemless. I was updated on my claim status and provided with my refund in a timely manner.
Response from Aon Affinity Travel PracticeJul 7, 2025
We are happy to hear you were reimbursed in a timely manner. Thank you for sharing your experience Tom.
Larry Daniel T.
My claim was processed in a timely manner once I had all my information gathered. I encountered no problems
Response from Aon Affinity Travel PracticeJul 7, 2025
We are glad to hear no problems and claim was processed in timely manner. Thank you Larry.
Smoake J.
It was easy to submit claim which was paid quickly. Covered all documented costs when a flight delay caused us to lose a night in hotel and transportation from airport to hotel. Our experience was great.
Response from Aon Affinity Travel PracticeJul 7, 2025
Great to hear claim was easy to submit and paid quickly. Thank you for sharing your experience.
Monty H.
I was amazed at the simplicity of filing our trip cancellation claim due to my wife's accident. The request for documentation was basic and uncomplicated. Further the speed at which they processed our claim far exceeded my expectation. As a result I highly recommend AON for trip cancellation insurance.
Response from Aon Affinity Travel PracticeJun 30, 2025
Thank you for the kind words Monty. We appreciate them.
Michael M.
easy to deal with these people. no problems at all,
Response from Aon Affinity Travel PracticeJun 30, 2025
Thank you Michael, that is great to hear.
Steven W.
we have always taken insurance and have never had the need to use it thank goodness. However, we recently needed to cancel a cruise due to husband‘s health. Called to find out how to handle follow those instructions when online filled out information and within days received a refund check. a wonderful experience.
Response from Aon Affinity Travel PracticeJun 16, 2025
We are glad you felt it was a wonderful experience. Thank you for sharing.