Aon Affinity Travel PracticeReviews of aontravelclaim.com

Our claim was processed quickly and efficiently at a most difficult time during my husband’s recent health scare.

We recently had a family cruise — party of 13 on NCL. My son who is in college was ill and not able cruise with us. The cruise left on a Sunday and he was not able to get a doctor appointment and the signed Physician statement attesting he was unable to cruise until the Monday after the cruise left. A On Travel denied the refund because he did not see a doctor before the cruise —even though he could not get an appointment on a Saturday or Sunday . He received a partial cruise credit — worthless as who wants to cruise by themselves —and the credit is non transferable.

I am not sure where all of these 5star reviews are coming from. I have had to deal with AON three times for clients. all three experiences have been awful at best. I have to resubmit claim forms and documents several times before they finally say they have received them. (i also have proof to show when they docs were sent, and a reply from AON. they still deny ever receiving them). This time, a flight was canceled and the parties missed part of their vacation. I have sent the airline documentation, hotel documentation, etc. AON says they don't have a claim form. How is that possible? I called to speak to a supervisor, then I am told it will be two business days for a response. I am still waiting (going on two months for the claim to be approved) Their process is not smooth like Allianz.

It’s been over a year ago that I went on a carnival cruise line with insurance through Aon to protect my cruise. I got ill from going into a nasty pool. I ended up with pneumonia and left the cruise line with a $2008 promissory note for the medical attention received. I went directly to my local emergency room and still have a bill totaling approximately $5000. Ended up going to two additional hospitals before I was better. As of this date, Aon has paid me the $2008 for Carnival, and approx $300 for another bill but I’ve yet to get payment on the $5000 hospital emergency room bill I received upon my return. I stated to them in my initial claim application that I not only wanted my medical bills taken care of, but I want my cruise reimbursed so now I can enjoy a seven day cruise as I paid for previously. To date, there has been no reference to those requests. Instead, I receive canned responses requesting copies of EOBs that I have already submitted. Aon is evidently available to benefit and protect the cruise lines. I will never use them again. After cruising with Carnival since 1994 and never having a claim, this feels like a SCAM!!!

Aon was very responsive to my client's claim. They promptly got the ball rolling. They fulfilled their responsibility in the claim quickly and completely. They made the whole process very simple.

My wife and I purchased travel protection for our Carnival cruise, because sometimes life unexpectedly gets in the way. Our crusie was going to be my retirement cruise from being an airline pilot for 45 years, but my wife had to have major surgery and we had to cancel our cruise. Aon was wonderful in assisting and helping us to get a full refund, minus the Aon insurance cost of course, after we provided all of the required documentation from her doctor. Sadly, I didn’t get to go on my retirement cruise but the flipside of the coin is we received a very timely refund! I would 100% definitely recommend Aon, it was 100% worth the value.

Very prompt response and refund!!

Claim settled in a timely matter.