BJ P.
Quick and easy
Quick and easy
Response from Aon Affinity Travel PracticeJan 13, 2026
Great to hear BJ.

Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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BJ P.
Quick and easy
Response from Aon Affinity Travel PracticeJan 13, 2026
Great to hear BJ.
allan
I must say…. You all are phenomenal.. so happy we insured our cruise with you.. my wife came down with Vertigo and we couldn’t go(she ended up having it for 11 weeks!). Your claim process is awesome. We never had to actually speak to anyone, we filled out the form, provided the documents, and we were issued a refund! Simple… outstanding!! Thanks so much!!
Response from Aon Affinity Travel PracticeJan 13, 2026
Thank you very much for the kind words Allan!
LJ
After a 2-day departure delay of my cruise due to a hurricane I submitted additional expenses and received the insurance payment within a couple of days. That was unexpected! Great service. Thank you AON.
Response from Aon Affinity Travel PracticeJan 13, 2026
Thank you LJ.
Chris F.
Communication through the entire process was very good making submittal of the claim easy
Response from Aon Affinity Travel PracticeJan 13, 2026
Happy to hear Chris. Thank you.
Charles R.
Outside of obtaining the signed document from the doctor, the process to submit and receive approval was very smooth and timely.
Response from Aon Affinity Travel PracticeJan 13, 2026
Thank you Charles.
Jacki D.
I had the unfortunate experience of having to cancel a cruise due to illness. I was prepared for a long dragged out fight. I was shocked at the speed and ease my claim was handled with. I filed one day and I received my refund the next. Unbelievably fast and easy. I will always request Aon Affinity travel insurance in the future.
Response from Aon Affinity Travel PracticeJan 13, 2026
Thanks Jacki.
Klynn
My husband and I had to cancel a cruise due to a medical emergency. AON took our information and quickly settled our claim in a timely manner. We will always use AON Travel Insurance and would recommend them to our family and friends.
Response from Aon Affinity Travel PracticeJan 13, 2026
Thank you very much.
Beverly H.
We were impressed at how easy the process was to file a claim. I would make certain that people know that they need to have the appropriate medical documentation if they are filing a medical claim for reimbursement on their cruise. We had a doctor statement and a hospital record. This process was quick and easy. It was all done online. This company made a very tough time for us much more comfortable.
Response from Aon Affinity Travel PracticeJan 13, 2026
Thank you for the kind words Beverly. We apprecite them.