Britt B.
HORRIBLE customer service and a complete waste of money!!
Anytime fitness is a complete rip off and waste of a gym membership. No matter what location you go to the equipment is very basic and minimum and there are no perks added on to a $24 a week membership. When I signed up for this gym I expressed my stress for money and they reassured me that I could pause my gym membership for up to 6 months and that if I wanted to cancel my gym membership I would only have to pay a $50 cancellation fee. Being told this, I signed a contract (my mistake). When I called my anytime fitness location in Woy Woy a few months back I stated I needed to pause my membership because my car broke down and I needed money for a replacement. The lady I spoke to made me feel horrible for having to pause and stated “you realise you can’t pause your membership for very long don’t you?” And she decided for me to only pause this for a month. When I called recently to ask to cancel my membership again because of financial stress and other priority bills, she laughed at me and stated there is no such thing as a $50 cancellation fee and I would owe them $430 (50% of what a year would cost) even though I expressed to her I am financially struggling and can barley afford rent at the moment. Again- completely know it’s my fault for taking someone’s word and signing a contract, however I feel lied to, used, and I feel like anytime is a gym that ONLY cares about money and not the actual client and their individual needs.

