Alex D.
This company is kind of a scam
This company is kind of a scam. I ordered two pillow slips that were rather expensive, and they came cheap like they're out of China, and they wouldn't allow me to return. They also didn't ship the rest of my order for two weeks (the main reason I even purchased) and eventually it had to be cancelled. I was hoping this would be high quality small business farmhouse type stuff, but it's more like dropshipping.
Response from Antique FarmhouseApr 4, 2025
Hi Alex, Thank you for sharing your feedback. We're genuinely sorry to hear about your experience, and we truly apologize for the frustration you've encountered. We understand how disappointing it can be when expectations are not met, especially when you're looking forward to receiving quality products. We strive to offer high-quality, handcrafted items, and it's disheartening to hear that you felt the pillow slips did not meet your expectations. Regarding the shipping delay, we sincerely apologize for the inconvenience caused by the two-week wait. We do our best to ensure timely delivery, but it sounds like there were issues outside our control this time. We appreciate your patience during this process. As for our return policy, we aim to provide clear guidelines, but we will certainly look into this matter to ensure it is communicated more effectively moving forward. We are committed to making things right for our customers. If you'd like, please reach out to our customer service team directly at [contact info] so we can further address your concerns and work toward a resolution. Your feedback is valuable to us, and we’ll be taking it into consideration as we continue to improve. Thank you again for your review, and we hope we can restore your confidence in our brand. Best regards, Elizabeth Hall VP of Operations Antique Farm House, Inc