AnthemReviews of anthem.com

These are the most considerate, kind and professional team I have ever had help me. They are the JUSTICE LEAGUE OF TAXATION. God bless them one and all.

I recently lost my job and had to enroll in COBRA coverage. I called the customer service representative to ask when this would take effect because I had a prescription I needed to refill. Not only did the very nice representative do some research to find out how long the conversion would take - she informed me that my prescription benefit was with another company. Not only did she give me the number to the prescription vendor, but offered to call them (and my employer) herself while I was on the line waiting. I of course said "oh no - I don't want to waste your time" (assuming that in a call center she probably had productivity metrics to meet like time per call). But instead she said - "No I'm happy to do so - we are here to assist our members." It was the best customer service experience I've ever had. You are lucky if you have healthcare service through Anthem.