Answering Service Care Reviews | Read Customer Reviews of answeringservicecare.com

Answering Service CareReviews of answeringservicecare.com

4.2119 reviews
Computers & Phones
441 S State Rd 7, Suite 2, Margate, Florida

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Answering Service Care

About Answering Service Care

Answering Service Care (ASC)Your calls, chats, and texts answered by real people and AI, so every opportunity turns into business.Answering Service Care (ASC) is a 24/7 answering service trusted by 4,000+ businesses nationwide, across every industry: law firms, doctor's offices, home services, insurance agencies, financial advising firms, and many more. Since 1974 we have helped business owners grow by making sure no customer ever goes unanswered. That is 50+ years, three generations of the same family, and nearly 200 employees across offices in NJ, NC, and FL. Many of our client relationships have lasted more than 20 years.Every ASC agent is a trained customer service professional who can greet your callers, run lead intakes, schedule appointments, transfer calls, and relay messages exactly the way you want them handled. Now you can pair that team with our AI answering service. AI answers in one ring, handles calls in more than 80 languages, captures the details, and books appointments. You decide which call types and workflows the AI handles and which ones always go straight to a person. Your callers get a say too: they can ask for a live agent at any point in the conversation and the call transitions smoothly, with the full context passed along, so nobody has to start over.Answering the phone is where we start. ASC also runs 24/7 live chat, two way business texting, appointment scheduling, lead qualification, and outbound calling campaigns for follow ups, reminders, and win back outreach. It all syncs to your CRM through 7,000+ integrations, so instead of a voicemail box your team starts the day with booked appointments and qualified leads.Why Choose ASC?Never miss another call: 24/7/365 coverage for after hours, weekends, holidays, and peak time overflow, delivered by live agents, by AI, or by the best of both working together.Instant pickup, zero hold time: our AI agents answer on the first ring and take unlimited calls at once, so busy signals and voicemail go

Answering Service Care (answeringservicecare.com) has 119 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: answeringservicecare.com
Website: answeringservicecare.com
Category: Computers & Phones
Location: Margate, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 57% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Answering Service Care reviews

119 approved reviews, newest moderated first

CD L.
Oct 2, 2023
Recommend ASC
Good service thus far. We've used for a few years. No complaints.
Response from Answering Service CareOct 18, 2023
Hello, thank you for the feedback! We'll get in touch to see how we can turn that 4 star into a 5 star experience!
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Joe T.
Oct 2, 2023
Best answering service
Best answering service, this company is the best
Response from Answering Service CareOct 18, 2023
Hi Joe, thank you so much for the kind words!
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Troy
Sep 20, 2023
fast and helpful
fast, responsive, helpful
Response from Answering Service CareSep 21, 2023
Hi Troy, thank you so much for the feedback! We're excited about continuing to work alongside your business!
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Saily
Sep 15, 2023
Great experience
Great experience. They keep those messages coming.
Response from Answering Service CareSep 15, 2023
Thank you so much for the kind words and for trusting us to serve as an extension of your business! We look forward to sending you many more of those messages!
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NA
Sep 1, 2023
We are constantly having issue with not…
We are constantly having issue with not getting calls, not calling the proper phone number to dispatcher and not following protocols.
Response from Answering Service CareSep 6, 2023
Hi Carmel, Thank you for taking the time to discuss these concerns with us last week. Having enjoyed a relationship with your business of 15+ years it was concerning to see this feedback. I'm confident we've resolved any issues and will get back to providing the level of service that helped us build this relationship many years ago. If there is any further assistance we can provide, please don't hesitate to reach out!
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ST
Aug 30, 2023
I feel the people who answer the phone…Don't Care
I feel the people who answer the phone need to be professional sounding and speak clearly. Sound and act as if they love what they are doing and this is not just a "job"
Response from Answering Service CareAug 31, 2023
Hi Stacey, I'm sorry to hear about your experience with the calls received by our service. Our motto here at ASC is "Smiling faces that care", because we understand the impact we can have on the impression your callers are left with. As an extension of your business we take pride in doing our very best to make sure those impressions are on par with what you'd expect if a caller reached your office directly. I apologize if we haven't delivered that level of quality. I've asked your account manager, Liza, to follow up with you to ensure we are taking the necessary steps to correct this. If there's anything else we can assist with, I've left my contact info below. We look forward to connecting with you soon. John Bramos Director of Client Services 954-969-2498 [email protected]
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Pound Ridge Paintings office M.
Aug 30, 2023
Answer the phone more promptly
Answer the phone more promptly. Out clients complain about being on hold for long periods if time.
Response from Answering Service CareAug 30, 2023
Hello, Thank you for the feedback, although it's disappointing to see you may be experiencing elevated wait times. As an answering service our first priority is of course answering the phone and we recognize the importance of that being done timely. I tried reach you at the office line to discuss, but it looks like the lines are currently forwarded to our service. I have asked your account manager, Liza, to do some analysis on your incoming calls and she will reach out to see what adjustments we can make to ensure we meeting and surpassing the standards we strive for. You can expect a follow up from us shortly. If you need anything else in the meantime please don't hesitate to reach out to us at [email protected] or via phone at 954-969-2498.
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PELTON & BALDUCCI LLC O.
Aug 30, 2023
Quality messages from clients speaking…
Quality messages from clients speaking in Spanish and English. Easy to communicate w/ and update ASC
Response from Answering Service CareAug 30, 2023
Hello, thank you so much for the kind words! We are grateful for the relationship and trust you've put in us for the past 15+ years. We look forward to working with you for many more!
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