Answering Legal Reviews | Read Customer Reviews of answeringlegal.com

Answering LegalReviews of answeringlegal.com

4.6122 reviews
Administration & Services
120 Lake Avenue South, Suite 12, Nesconset, New York

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Answering Legal

About Answering Legal

Answering Legal provides a professional, highly trained answering service for law firms of any size. They are more than just another answering service because they treat every one of your calls as a potential client. In addition to 24/7 phone answering support, Answering Legal offers full new client intake and bilingual phone answering. They also provide an easy-to-use mobile app for their customers.Beyond these features, Answering Legal now offers an extensive catalog of 75+ technology integrations, including direct connections with leading platforms like Clio, 8am MyCase, Smokeball, PracticePanther, Lawmatics, and Lead Docket.In 2025, Answering Legal expanded its suite of products even further by introducing an AI-powered chatbot for law firms. The chatbot delivers instant, empathetic, and conversational responses to urgent questions from website visitors. The Answering Legal team partners with firms to customize the information their chatbot provides and manages the full installation process. The chatbot is currently available free for all law firms.In recent months, Answering Legal has also launched a live translation service to help attorneys communicate seamlessly with non-English-speaking clients. With access to professional translators in hundreds of languages, they ensure that no critical detail is ever lost in translation.Through all of these innovations, Answering Legal’s core service remains the same: capturing leads over the phone. Their virtual receptionist team continues to provide around-the-clock live answering and an elite intake team dedicated to giving every new lead a welcoming first impression.

Answering Legal (answeringlegal.com) has 122 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: answeringlegal.com
Website: answeringlegal.com
Category: Administration & Services
Location: Nesconset, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 16% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Answering Legal reviews

122 approved reviews, newest moderated first

Miguel P.
Oct 28, 2020
The answering service is top notch
The answering service is top notch. My clients could not be happier when they talk to a professional and friendly voice on the other end.
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Joel B.
Oct 28, 2020
24/7/365 coverage
24/7/365 coverage. All personnel speak Spanish as well as English. They get it right and are dependable. I have been with this company for many years and have never had cause to complain.
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Matthew L.
Oct 28, 2020
I’ve been with them for years and am…
I’ve been with them for years and am very satisfied. I highly recommend.
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David T.
Sep 9, 2020
Service is great when they answer the…
Service is great when they answer the phone. But it seems that half the time I let the phone ring through to them I'm not getting the promised quick answer of 2 rings or less. Lately it's been much worse. I've been letting it ring through more and more and I'm beginning to think about how much money this service might be costing me in call dropoffs. Looking for a new provider.
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Scott
Jul 27, 2020
I would not do business with these guys…
I would not do business with these guys in a million years. They engage in high pressure sales tactics that are disruptive to law firms.
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Aston 'GJ' W.
Oct 30, 2018
Answering Legal is great and has freed…
Answering Legal is great and has freed me up from distractions as a solo practitioner. They can capture new clients and relieve you of the burden of always having to answer the phone.
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Joseph S.
Oct 27, 2018
Answering Legal... the best business decision I have made
I have been using answering legal for roughly 5 years now... best decision I have ever made. As a solo practitioner answering legal gives me exactly what I need. When I'm in court and cant get to the phone, answering legal takes a perfect message and lets me know immediately via email and text. When it is 2am and a client calls regarding a pressing issue... answering legal will always take a message and let my client know I will get back to them at the first available opportunity. As a solo practitioner, im not sure I could do what I am able to do without the help of answering legal. Not only does answering legal take great messages, but the staff also listens to my clients and makes them feel as if they are talking to dedicated office staff. Answering legal has made a huge difference in my ability to not only service my clients, but also maximize my time and efficiency, which results in happier clients and increased profitability for my practice.
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David G.
Oct 24, 2018
Lifesaver of a service
Lifesaver of a service. I'm a sole practitioner who doesn't have time to wait by the phone. Nice service at nice price.
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