Annie SelkeReviews of annieselke.com

They sent the the right ottoman with the wrong legs. When I reached out I was told sorry, what you ordered is all we have, it doesn't come with any other legs. When I asked why I was not contacted to be given the option of canceling or accepting they had no answer. I explained I had spent of $800 on something I did not order. Just kept apologizing. I requested to speak to a supervisor and was told no one was available however, I would be contacted within 24 to 48 hours. This was over week ago. Do not purchase anything from this company. Not one ounce of professionalism or integrity.

Wish I'd read these...For the second time, I ordered a duvet cover and shams, was charged then notified the cover was out of stock. Still hassling with them. About to start a dispute with Am Exp. Do not purchase from them. Their Customer Service is just inept. The website is inaccurate. they offer you a laughable discount on next order but refuse to honor it on any item on promo. every now and then, not often, you run into a company that deserves to go under: this is one of them. In both cases I liked the appearance of the duvet cover; in both cases, a couple days later, oops we don't have that anymore. There are plenty of other places to purchase fine linens. There's no reason to suffer through ordering from AS and then spending time rectifying their mess.

After purchasing a rug on December 29, 2024 it has been lost in transit as of today. No replacement was sent as was promised and I have called my bank to dispute the charge. Annie Selke is telling me I cannot cancel the new order they created, but there is no information about the order or a tracking number. Customer service now says I can't cancel the order even though there is no shipping information for the replacement. What happened to Annie Selke? This has been a terrible experience.

Bait and switch. After purchasing a rug that was discounted by 70%, the company cancelled my order saying they did not have one in stock. I asked to get the same rug in a different color for the same price. They refused and said the best that could be done was 15% off the same rug at the original price. The website is still showing the discounted rug as being available for purchase. I spoke with customer service in an attempt to resolve and they refused to let me speak with a manager. I would stay far away from this company. I have seen other reviews and this seems to be a common theme for them.

The blanket recently purchased from Annie Selke is possibly the worst quality I have ever seen. You can find better (and cheaper) blankets at Target or its equivalent. Threadbare, chemically treated, scratchy and unbelievably poor quality. This store used to be reliable for worthwhile purchases and should never be relied upon again. Such a shame.

Their website promoted a bench on sale for an incredible price. So, I ordered it. What arrived -- 3 weeks later -- was a cube, not a bench. I called Cust. Service and they said they'd send the correct product. Okay, great! Then, the next day, I got an email - in fact email after email from a snarky CS rep telling me that I knew I was ordering the "cube" and that she was sending me a tag to return it via FedEx and then, then, I'd get my refund. Mind you, no apology, no admission that their website STILL shows the same product at the same incredible price. Just, I'm wrong and this is what is going to happen. Nope - it is illegal to promote something on your website and not honor the price. So I said so. And they don't give a poot. Never expected such unethical behavior from this company. Never again.

I rarely leave bad reviews. 1. Ordered an item on sale. Item never arrived. After I initiated an inquiry, AS just said, too bad so sad, it's sold out. No attempt to contact me and initiate refund or get item in stock. Item WAS back in stock a few weeks later, but AS would not honor the previous sale I had purchased it under. 2. Ordered large ottoman. Wrong item arrived. Took multiple emails and phone calls. Took AS a week to respond to my inquiries (only after I emailed and called). Took them a week to even PLACE the new order. Took them 2 weeks to pick up the old item. Customer service was completely unhelpful and rude. Never again.

I bought what was supposed to be a high-quality Dash & Albert rug from Annie Selke. Two years later, even though the rug was in my bedroom, which is clean and dry, the backing was completely detaching from the rug. This rug is in a low-traffic area and I don't wear shoes in my home. I tried to work with Annie Selke to get a replacement or some kind of financial compensation to get it repaired, but they wouldn't even send me any fabric glue. This rug was not inexpensive. All they offered was a vague recommendation that I should get a "latex glue" and then offered to give me a discount ON MY NEXT PURCHASE. I asked, "Why would I ever buy another product from you when you won't stand behind the quality of the product I already own?" I ultimately opened a complaint with the Better Business Bureau, which they have ignored. Terrible experience.