Alexina J.
Customer Service not the best, but FEDEX is worse...
I ordered 3 rugs which seemed to ship out very quickly (10/18). However, Fedex apparently created duplicate labels, and eventually told me via email that the package was lost. When presenting Annie Selke with this information, literally NO ONE on their out of country customer service team was able to assist to either ship a new package, process a refund, talk to the shipper, or check to see if the package had in fact been returned to the warehouse. I have not yet received resolution on this fairly expensive purchase and am on the fence as to whether I should call my CC company and place a stop payment for suspicion of scam. I am giving Annie Selke until this Thursday to get their act together... Update: 10/30 Annie Selkie FINALLY "escalated" this to a representative who was able to speak with FEDEX and eventually placed a new order to me. It does appear that FEDEX is the main culprit here, but customer service could also have been smoother. I have not received the replacement yet, but will update this when I do. Right now I am upgrading this to 3 stars. Update: Nov 3. Received all rugs in good condition. Happy ending = 5 stars in my book.