customer
A little confusing
The kit was a little confusing for me and the providers collecting my cord and tissue. The instructions were the same as if I had originally selected all 3 for storage, when originally I had only selected cord blood and tissue, not placenta. My provider packaged the placenta, but didn't have a canister to put it in since I had not originally selected it, but the instructions told her to send it. Once my placenta was received by Anja, they asked if I would like it to be stored as well. I agreed, but I would have preferred the instructions be specific to what I was originally wanting instead of how they were. I also did not get a certificate for the storage until my card was declined because I didn't know to expect payment to come out. The person who reached out to me suplied a certificate once I asked, but the certificate did not include the placenta storage info. I asked for that as well and it was sent back as simply an email with the storage location.
Response from Anja Health | Personalized Cord Blood BankingJul 2, 2022
Hi! So sorry that you found the process to be confusing. We include all instructions inside of the kit because some parents change their mind last minute and want to collect! We also typically send our certificate out on the same day that we charge cards, so that's why you would've received it on the same date :) We are always working to improve our processes, so we will definitely take this to heart and make changes where we can to improve the process for future parents.



