Anja Health | Personalized Cord Blood Banking Reviews | Read Customer Reviews of anjahealth.com

Anja Health | Personalized Cord Blood Banking Reviews | Read Customer Reviews of anjahealth.com

Anja Health | Personalized Cord Blood Banking reviews

Showing 3 reviews with 3 stars · Clear filters

Sarah
Apr 14, 2023
A newer company and it shows in their…
A newer company and it shows in their processes but they do have good customer service
Response from Anja Health | Personalized Cord Blood BankingMay 9, 2023
Thanks for sharing your feedback with us. We're thrilled to hear that you found our customer service to be good - our team is dedicated to providing our parents with the best possible service and we're glad to hear that they were able to assist you.💙 As a newer company, we're always striving to improve our processes and provide the best experience possible for our parents. If you have any suggestions or areas of improvement you'd like to share, we'd love to hear them via [email protected] - we're always open to feedback from our clients and work quickly to put it into action.
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customer
Oct 7, 2022
The instructions were unclear for the…
The instructions were unclear for the doc. Each page had a different set of instructions.
Response from Anja Health | Personalized Cord Blood BankingOct 7, 2022
Hi, Thank you so much for the feedback! While our intention is always to make sure each customer has a great experience, we understand the importance of clear instructions, and are so sorry that we fell short this time. Because of your feedback we have been working with an updated instructions guide that is set to launch next week, October 14th! Take good care!
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customer
Jul 2, 2022
A little confusing
The kit was a little confusing for me and the providers collecting my cord and tissue. The instructions were the same as if I had originally selected all 3 for storage, when originally I had only selected cord blood and tissue, not placenta. My provider packaged the placenta, but didn't have a canister to put it in since I had not originally selected it, but the instructions told her to send it. Once my placenta was received by Anja, they asked if I would like it to be stored as well. I agreed, but I would have preferred the instructions be specific to what I was originally wanting instead of how they were. I also did not get a certificate for the storage until my card was declined because I didn't know to expect payment to come out. The person who reached out to me suplied a certificate once I asked, but the certificate did not include the placenta storage info. I asked for that as well and it was sent back as simply an email with the storage location.
Response from Anja Health | Personalized Cord Blood BankingJul 2, 2022
Hi! So sorry that you found the process to be confusing. We include all instructions inside of the kit because some parents change their mind last minute and want to collect! We also typically send our certificate out on the same day that we charge cards, so that's why you would've received it on the same date :) We are always working to improve our processes, so we will definitely take this to heart and make changes where we can to improve the process for future parents.
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