AnimawingsReviews of animawings.com

We had tickets from Istanbul to Cluj-Napoca, and our flight was cancelled just 1.5 days before departure. We were actually getting ready to leave for the airport at that moment, as Istanbul was just a transit city for us. We had to urgently look for an alternative flight, and unfortunately, the airline added even more uncertainty to an already stressful situation. First, they sent us some alternative flights without clearly explaining what they were. The proposed itinerary involved flying from Istanbul to Bucharest and then from Bucharest to Cluj, with a long layover in Bucharest. The information on the website was also unclear about whether we were entitled to a refund in this situation. We tried to contact support by phone, but it was impossible to reach either the Romanian or Turkish office. Eventually, they replied by email after about two hours, but by then we had already missed the opportunity to buy reasonably priced direct flights to Cluj with another airline. As a result, we had to pay around 1,000 RON (approximately $230) extra, simply because the cancellation process was poorly explained and customer support was too slow to respond. Overall, this was a very stressful and disappointing experience. When an airline cancels a flight at such short notice, clear communication and fast customer support are especially important. Unfortunately, we did not receive either.

Flight A2611 (Stockholm to Bucharest) on June 14, 2026, was delayed by over 3 hours. While the airline acknowledged the technical cause of the delay, the handling of the compensation claim has been exceptionally poor. After waiting over a month for an update, the only response I received was an offer of travel vouchers, despite my explicit request for the cash compensation I am entitled to under EU Regulation 261/2004. These vouchers are highly restrictive and practically useless to me as a passenger based in Budapest. It feels as though the airline is intentionally making the claims process difficult to avoid paying the legally required cash compensation. I have sent multiple follow-ups and a final notice, all of which have been ignored or met with generic template responses. I am now forced to escalate this matter to the relevant National Enforcement Body and the European Consumer Centre. Think twice before flying with them if you value fair treatment and reliable customer service in the event of flight disruptions.

I have been travel with Animawings once from Copenhagen until Timișoara and i was extremely surprised to see that everything was very nice and employees were very nice 😍 It’s true, I have only been once but this time was very nice!

They delayed our flight with 2h55 minutes, just to avoid the 3-hour compensation without communicating anything about the delay reason. The plane took off after midnight, when we should have already arrived at the destination. The cabin crew didn't say anything about the reason and they were talking fast so we couldn't understand a word even tough they spoke in our native language... worst experience taking into account that we were with our 1-year old baby and the Heraklion airport didn't even have a safe space for babies and children to play or spend time. After all this delay, it took them 1 hour to give us the luggage (from 2 am to 3 am)... We'll never choose Animawings again

DO NOT BOOK WITH THEM - 4 Months of Excuses Withholding Our Refund! Our flight was canceled over 4 months ago, and AnimaWings is still illegally withholding our money! Under EU regulation (EC 261/2004), refunds for canceled flights must be processed within 7 days. Instead of fulfilling their legal obligation, their customer service keeps dragging us along with pathetic excuses about "technical issues with the refund processing system." Four months is not a technical issue; it is a deliberate policy to hold onto passengers' money. It is unacceptable, illegal, and disgraceful customer service. Save your money and avoid this airline at all costs!

On 18.07.2026 I bought a ticket, on the route: Bucharest (Otopeni)-Chania. The scheduled time for takeoff (and for which I bought the ticket) was set at 16.05. Arriving at the airport, I noticed that the first change had been made: “IMPORTANT! The schedule for flight number A24150, route Henri Coanda Int Airport - Chania Airport, date 18.07.2026 16:05 . has been changed as follows: Your flight A24150 schedule for Henri Coanda Int Airport - Chania Airport, 18.07.2026 16:05 has been changed to: Updated time/ New time – 18.07.2026 / 17:50 Thank you for choosing Animawings, we wish you a pleasant flight and we look forward to having you on board! Animawings Team” then: “IMPORTANT: We regret to inform you that your flight A24150 OTP CHQ has been delayed due to unforeseen circumstances to 18.07.2026 18:45 Please be assured that we are doing our best to minimize the delay and get you to your destination as soon as possible. Our team will provide you with updated information about your flight status at regular intervals. We appreciate your patience and understanding in this matter! Animawings Team” and at the end: “IMPORTANT: We regret to inform you that your flight A24150 OTP CHQ has been delayed due to unforeseen circumstances to 18.07.2026 20:00 Please be assured that we are doing our best to minimize the delay and get you to your destination as soon as possible. Our team will provide you with updated information about your flight status at regular intervals. We appreciate your patience and understanding in this matter! Animawings Team” After that, they didn't send anything. The airport staff was trained to lie nicely, so that the passengers wouldn't get angry…………….. How far can an airline's insensitivity go? About as much as Animawings proved on 18.07.2026. Or, probably, it can go a lot! I've flown with other airlines, which, in the event of a flight delay and a missed connection, changed my ticket and provided me with accommodation, automatically, without me having to do anything. Animawings is far from offering, apart from lies to cover up their incompetence and, in short, they can't offer anything! Some lame excuses…………………do not make room for what should determine them to respect the schedule we pay for! But at Animawings, Insensitivity is extremely high! Sory: I forgot to tell you that, finally, we arrived at Chania at 22.04 !!!!! Instead of 18.00 PM !!!! This is Animawings. Want to try? Good luck !!!!

The experience with Animawings is poor. There is no other word to explain the frustration trying to have the refund back to my account following the flight cancelaltion feom Animawings side. Since almost 4 months I am trying to r3cover the amount due and the answer is only that they will transmit to the financial department to urgentate. After 20 phone calls and more than 100 emails the only answer is as per above. It is frustrating.

Delay 2:35 hours, poor communication! This experience did not deserve a one-star rating!