AniiokiReviews of aniioki.com

sold me a bike with dodgy brakes and instead of sending new ones they blocked my email. ive had loads of problems broken throttle calliper bleed screws and threads are off the top fork clamp hits the battery so if you drop it with a bigger battery the battery is knackered be careful with these deceitful people

From day 1 It’s about spending 4200 bucks on the E bike especially from something overseas. Well my experience was 100% correct you should be nervous caution there are many other eBay companies that are UL certified This is not one of them. Their customer service is horrible. They’re at post market sales and support is even worse. If you live in the East Coast I don’t know what to tell you you’re screwed.

Purchased an AQ177 dual motor 60v. Upon arrival all appeared ok until the assembly and the 1st ride. The screen would shut off randomly, the speedometer would not work. The power on the bike would randomly shut off . The rear right frame where the wheel fastens to was cracked . The handlebar support and hardware was stripped and damaged. Upon getting the bike inspected and having the manager of a reputable bike shop right a note stating all the defects on my receipt the seller still did not facilitate the return . Never cut the box that your items come in just incase you need to return . The seller just sent me parts to fix my bike and that was it . I threatened to get my lawyer and seller now says he will partially reimburse me. Still waiting on that . Can’t do business like that or you sell damaged parts and expect to wash your hands, free and clear.. warning not buy any bikes unless you can go to a local shop and buy it when you are received. They are damaged..

Aniioki A8 Pro Max Dual Motor eBike – Disappointed After 2 Years I purchased the Aniioki A8 Pro Max Dual Motor eBike exactly two years ago. At first, I was happy with the performance, power, and design. However, the experience took a sharp turn for the worse about three months ago. Since then, something has broken almost every week. First, it was the brake handlebar. Then, both the headlight and taillight stopped functioning. Most recently, the battery started dying unexpectedly in the middle of rides – a major safety concern – and now I'm told a replacement will cost $800. To make matters worse, the customer service is completely non-existent. I’ve sent multiple emails and never received a single response. There is no support, no accountability, and no help when things go wrong. This has been a frustrating and disappointing experience. I strongly advise others to avoid this brand. Do yourself a favor: buy American, and buy from a company that actually supports its customers. Don’t make the same mistake I did.

J'ai acheté un vélo Aniioki, modèle V7, qui est maintenant discontinué. Je l'ai acheté en mars 2024. En octobre 2024, le contrôleur du vélo a cessé de fonctionner. J'ai dû contacter la compagnie, qui m'a demandé de prendre des photos et des vidéos afin de me fournir un nouveau contrôleur sous garantie. J'ai dû tout démonter pour retirer l'ancien contrôleur et installer le nouveau, ce qui m'a pris environ trois heures. Avec l'arrivée de l'hiver, j'ai entreposé mon vélo au sous-sol, où la température avoisine les 17 °C. Ce mois-ci (mai 2025), je l'ai ressorti, mais maintenant, c'est le moteur qui ne fonctionne plus... Il semblerait qu'il y ait un défaut : les aimants du moteur se détachent, car la colle ne tient pas. J'ai payé environ 2 700 $ US pour ce vélo, avec lequel j'ai parcouru 800 km. ------------------------------------------------------ I bought an Aniioki V7 bike, which is now discontinued. I purchased it in March 2024. In October 2024, the bike’s controller stopped working. I had to contact the company, which asked me to take photos and videos so they could provide me with a new controller under warranty. I had to completely disassemble the bike to remove the old controller and install the new one, which took me about three hours. As winter approached, I stored my bike in the basement, where the temperature is around 17°C. This month (May 2025), I took the bike out again, but now the motor is no longer working... Apparently, there is a defect: the motor’s magnets detach because the glue doesn’t hold. I paid about $2,700 USD for this bike and have ridden it for 800 km.

One star is to much for this company people please stay away they will not fix crappy parts and offers 100$ gift cards to keep their defective product.

On my V7 52v 1200w motor the clutch started slipping under load so I ordered a new one and paid out of my pocket even the bike is still under warranty however when I received the new planetary gears with the clutch attached to it, it was reversed, meaning that my old clutch would free-spin or turn (right) clockwise but the new one free-spins or turns (left) counterclockwise. After multiple attempts trying to explain the problem and sending emails after emails with pictures videos and images every time I would be close to getting them to understand the problem I would get someone new to deal with and they would start over with send me this email me that etc. So after doing this for 2-3 weeks with no end in sight I decided that maybe it was just one of these times that someone packed a wrong part so I purchased another planetary gear which includes the clutch hoping to get a good one this time around, but no... the second one came and is the same as the first one. I have been trying to contact somebody there for past month already and it seems like they are completely ignoring me now so I have a Aniioki V7 that is still under warranty and it is useless because of a $50 part and these morons that don't seem to understand what clockwise and counterclockwise means ! ! ! They were also arguing with me that I have to be doing something wrong. Well this is not a first hub motor I had to service and I know quite a bit about them, but this is besides the point, if the part spins the opposite direction that the one I just pulled out of my motor it has to be reversed and obviously will not work, a child can understand that. Some of the replies from them were so stupid that I could not believe that an adult would write something like this, for example; I would be trying to explain that my clutch is broken therefore I need to order entire planetary gear with it as it comes together and that they are sending me one that is reversed and after multiple emails they say but the gears on the picture you emailed us look good therefore we are closing the ticket, and so I have to start my journey again and again. The stuff is not trained at all, they don't know the difference between a square and a circle not to mention what is a planetary gear with a one way clutch and how it works, they are way below the minimum required to operate and manage the parts department, I am wondering how it is even possible to have such stupid people working for you, I would never hire anyone from there to even sweep my floors. I understand that someone may not know one or two specific details about something that does not come up often, but this level of stupidity is so beyond even a comprehension I am going to give up on Aniioki completely. I was getting ready to purchase the new A8 dual motor with a 80ah battery plus one extra, but I am glad that I told myself let them solve my clutch issue first and them make the purchase which for the obvious reasons looks like will never happen. Now they don't even respond anymore and I think it may have to do with the fact that I want to replace both of my clutches they send me for free because I paid for both of them with my own money. This is not a way to do business and take care of your clients because remember this Aniioki you will loose customers so quickly once the genie is out of the bottle that you will not know what hit you because it will be so fast. It is way easier to loose reputation than to gain one.

Order# AK6776 --- $3,779.00 -- BAD, BAD, BAD experience. Hit and miss response. BUT even with that, you will either get a person with a memory problem OR a new person who wants you to start over with filming the problem. THEN, NOTHING. We asked to return the item and it's now as if they do not exist. Dropped off the planet. We've discussed doing a chargeable and returning the bike to the address on the packaging but WHAT A BIG BUTT FREAKING PAIN! So, now, we are forced to spend over$200, in a brand freaking new electric bike, to replace non working parts. And by the way, add I am typing this out, I just got yet A 4TH response asking for a4TH VIDEO showing the problem. ARE YOU KIDDING? So, or solution is too loose the over $200, order the part and mark it up to a lesson learned, AND find every possible red view outlet to leave a review and hope to save others from this experience OR so that someone who cares within the company, will see the reviews and quickly take care of the problem.