AniiokiReviews of aniioki.com

Do not buy a bike from this company. I bought a 52v dual motor one and after two days both motors broke. I was left with no money or anything. They sent me some motors that do not match my bike. They do not want to return the bike or the money. This is a dishonest company. Good people, beware of this company..!!

God forbid you buy a bicycle from the company Aniioki God forbid this company.. do not suffer like me.. to send a broken bicycle.. with the damage you remain like me..

Frame snapped after 7 months—Customer service completely ignored me once I provided proofI purchased my e-bike 7 months ago, and the frame recently suffered a severe material fracture. According to Aniioki’s official warranty policy, a desoldering or material fracture is fully covered under their warranty period.I contacted customer service to file a claim. Initially, they were responsive and asked for my Amazon order number, frame number, and motor hub number. This gave me high hopes that they would honor their policy. However, as soon as I provided the final piece of paperwork and physical proof they requested, they completely ghosted me. My messages have been marked as "Read" on WhatsApp with zero response or next steps for over 4 days now.It feels like they were banking on me not having the paperwork, and now that I do, they are intentionally avoiding their warranty obligations. This bike is my primary mode of transportation to and from work to be able to provide for my family. Everyday that I go without that bike is another day I have to put money towards something other then to putting food on the table or keeping the utilities on because I'm paying for ubers to get to and from work. Leaving a customer stranded with a broken, dangerous frame and refusing to respond is terrible business and heartless not even trying to understand and care about how that is effecting the customer. Do not buy from them if you expect any actual post-purchase support.

$3600 waste of money. Where to start? Front breaks squelch every 3/4 turn of the wheel so riding at 25-30 mph it is constant. Worked on this issue for 3 hours to no avail. Back breaks never worked, fluid will not come out of the lower cable. Seat will not stay in desired position. Aniioki will do NOTHING with the breaks as they are out of their 3 month warranty even though they never worked. Added protection I purchased was also a waste of money as they keep telling me it is still under warranty. Took over a year reviewing ebikes and sadly I chose this one.

Horrible customer service I review e-bikes for a living I was on their Instagram very disrespectful. I do not trust this bike I've been doing this for over a decade. Not sure what the problem is. I'm United States Marine. So the decency to even have a conversation would have been highly respected.

The Delivery: The bike arrived in a box that looked like it had been dropped off a building and dragged behind a truck. It was crushed, punctured, and barely held together by makeshift duct tape. The Damage: Upon opening it, the damage was extensive and completely compromised the safety and structural integrity of the bike: - Electrical Fire Hazard: The main wiring harness was crushed and sliced open, exposing bare, severed internal wires. - Structural Frame Damage: There is a deep impact dent and gouge directly on the main structural weld near the rear shock. - Misaligned Frame: The entire rear swingarm and wheel assembly is visibly bent and veers heavily to the right, throwing off the entire alignment of the bike. - Cosmetic: Deep gouges and scrapes on the brake levers, front suspension caps, fork clamps, and swingarm. The Customer Service Experience: I immediately sent detailed photos of the destroyed box, the dented frame, the twisted rear wheel, and the severed electrical wires to Aniioki customer support. Their response was absolutely negligent. A representative looked at pictures of exposed, sliced wires and a bent frame and told me, in writing, that the bike had "only very minor scratches," there was "no indication of any damage that would affect its electrical system," and assured me it was "fully usable." Their proposed solution for a structurally compromised frame and a major electrical fire hazard? They offered to mail me a single replacement brake lever and a pair of brake pads. The Verdict: Do not buy from this company. The shipping quality is abysmal, but the real issue is a customer service department that actively ignores critical safety hazards and tries to brush off expensive, dangerous freight damage as "minor scratches." EDIT / UPDATE: It is also highly apparent that this company manipulates their public rating. Shortly after purchasing, I received an official email from their sales team explicitly offering a "free gift" in exchange for leaving a "positive review" on Trustpilot. This direct violation of Trustpilot's anti-incentivization policies explains how a merchant shipping fire hazards and broken frames maintains an artificially high score. Do not trust their rating—it is bought.

On the second day of use of the bike Aniioki A8 Pro Max 52V Single motor the handlebar became loose cause the star nut was bended and was poorly installed. They send me another new star nut for me to install (hammering down) without a proper tool. The pedal assist PAS power levels are useless cause PAS 1 max speed 25 km/h (16mi) and PAS 5 max speed 25 km/h. The support is very bad they don't assume that the bike came damaged. Now it is a giant paper weight of 1900 euros.

Having owned my A8 Pro Max for around 8 months now I have had various persistent issues that largely the customer service team have been responsive to but ultimately ended with me having to fix issues myself. Wheel nuts loosening and literally falling off the bike when riding, continual brake rubbing regardless of adjustments made following their own video guides, battery failing to charge fully - I should add that they have supplied a replacement battery but I have not been able to try it due to the most recent issue where the rear wheel completely collapsed while riding spokes sheared causing the wheel rim to buckle and damage to the motor hub. Unfortunately customer service aren't willing/aw to help with this apparently beyond me fixing the issue myself by purchasing a new wheel and hub. Very much can not recommend this company or their products at all.