AnifurryReviews of anifurry.com

Response from AnifurryMay 19, 2023

Dear Shawn, Thank you for taking the time to share your feedback about our delivery service. We greatly value your input as it allows us to continuously improve our customer's shopping experience. We sincerely apologize for the inconvenience you have faced with the delivery of your recent order. We understand your frustration with the delay in receiving your package. Rest assured, we fulfilled your order promptly, but unfortunately, it appears to be currently stuck at one of USPS's facilities. We have already reached out to USPS and have requested an immediate investigation into the matter. We are closely monitoring the situation and will provide you with regular updates as soon as we have more information. At this point, we cannot determine the exact cause of the delay, but we want to assure you that we take this matter very seriously. If it turns out that USPS has lost your package, we will take full responsibility and promptly send you a replacement at no additional cost. We deeply regret any inconvenience this situation has caused you, and we truly appreciate your patience and understanding. To make up for the extended waiting time and to express our sincere apology, we would like to offer you a complimentary pillow cover as a token of our appreciation. Once again, we apologize for any frustration or inconvenience this delay has caused, and we are committed to resolving this issue promptly. Your satisfaction is our top priority, and we appreciate your continued support. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team, who will be more than happy to assist you. Thank you for your understanding and for giving us the opportunity to make this right. Warm regards, Anifurry Care Team

Response from AnifurryMay 4, 2023

Thank you for taking the time to share your wonderful feedback with us! We are thrilled to hear that you love your new rustic blanket and that it has completed the look you were going for. We are also delighted to know that you were pleased with our delivery service. We take great pride in ensuring our customers receive their items in a timely and secure manner, so it is wonderful to hear that we were able to provide you with a positive experience. Thank you for choosing to shop with us and recommending us to others. We appreciate your business and are always here to assist you in any way we can. Warm Regards,

Response from AnifurryApr 23, 2023

Dear Daniel, Thank you for taking the time to share your positive experience with our faux fur blankets! We're thrilled to hear that you are happy with your purchase and that the blankets have added a stylish touch to your home decor. It's also wonderful to know that the blankets are incredibly soft and cozy, making them the perfect addition to your couch for those chilly evenings. We're delighted to hear that your furry friend has also approved of the blankets and has claimed one as his own. We know how important it is for our furry friends to feel comfortable and cozy, and we're glad to hear that our blankets have provided that for your cat. Thank you again for your kind words and for choosing our products. We hope to have the opportunity to serve you again in the future.

Response from AnifurryApr 10, 2023

Thank you, Leanne, for your kind words and for taking the time to leave a review of our Anifurry Faux Fur Blanket. We're thrilled to hear that you loved the quality of the blanket and that our communication and delivery met your expectations. We take great pride in providing exceptional customer service, and we're so glad that we were able to deliver that for you. Thank you for choosing our product and for giving us a five-star rating. We hope you enjoy your cozy new blanket for years to come!

Response from AnifurryMar 24, 2023

Thank you, Melinda, for taking time to write such a lovely review of our Anifurry blanket! We are so delighted that you are happy with the quality of your purchase, and we're thrilled that you love how thick and soft the blanket is with its beautiful colors. We value customer feedback and reviews like yours to help others make an informed purchase decision. Thank you again for your kind words and support!

Response from AnifurryMar 24, 2023

Hello Laura, thank you so much for your feedback and bring the itchy issue to our attention. Be assure that all our blankets and other home textile essentials have been Oeko-Tex Standard 100 tested. You can feel confident that no dangerous chemicals were utilized to treat the fabric and material. The itchy issue might be cause by heat due to direct long contact on your skin, as our blanket is rather thick and warm. It could be avoided by wearing lounge pants or leggings. I hope this would help with your situation and you are absolutely right that it would be a waste if you cannot show the faux fur side, as it really looks gorgeous.