AnifurryAt Anifurry, we celebrate that connection by creating vegan, cruelty-free lifestyle goods. With more than 20 years of hands-on experience and knowledge of home textiles, we take inspiration from nature to create home essentials that get you in touch with your wild side.
Anifurry (anifurry.com) has 77 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Decoration & Interior · San Jose, California
Excellent
Decoration & Interior · Los Angeles, California
Excellent
Decoration & Interior · Ontario, California
Excellent
Decoration & Interior · Agoura Hills, California
Excellent
Showing 4 reviews with 3 stars · Clear filters
Rebecca
I have increased my stars from 1 to 5. I stand by the fact that their Customer Service is terrible but I did in the end receive my purchases. And my purchases seem to be of a good quality... I wish i had checked TrustPilot first... This company has absolutely terrible customer service and i just threw my money down the drain. Do not buy from this company!!!
Corinne E.
I ordered 3 things on July 10th. Since I haven't received anything yet, I looked at the delivery status... and was not happy that the goods came directly from China... I really hope that everything is of good quality.
Response from AnifurryJul 23, 2024
Hi Corinne, Thank you for taking the time to leave a review on Trustpilot. We appreciate your feedback and understand your concerns. We apologize for the delay in your order. As a global company, we source some of our products directly from our trusted manufacturers in China to ensure we offer a wide range of high-quality items at competitive prices. Please rest assured that we take quality seriously and strive to provide products that meet our customers' expectations. Your order is on its way, and we hope it arrives soon to your satisfaction. If there are any issues with the quality upon arrival, please do not hesitate to reach out to us, and we will do our best to resolve them promptly. Thank you for your patience and understanding. We value your business and look forward to serving you again. Best regards, Alan Customer Care Team Anifurry
Alicia C.
Item was not to my personal liking but company issued me a full refund. It took a moment for communication but in the end everything worked out great.
Response from AnifurryApr 25, 2024
Hello I’m truly sorry to hear about your dissatisfaction with our product and the service issues you've encountered. It is crucial for us to ensure that our products meet your expectations and that your experience with us is nothing but positive. I understand the importance of a swift resolution, so I will personally create and send a return label to your email within the next 24 hours. This will allow you to return the product at no additional cost to you. We aim to make this process as straightforward and hassle-free as possible. I wanted to let you know that we have processed a full refund for your recent purchase. An email with all the details has been sent to your registered email address. If you haven't seen it yet, please check your inbox as well as any spam or junk folders, as sometimes emails can be mistakenly filtered there. Best regards, Alan Customer Care Team Anifurry
Ocean L.
I ordered the king-size Anifurry Long Pile Faux Fur Blanket in Bear Brown as a cover for my sofa and it is beautiful. The king size barely covers my 6-foot-long couch, but it does do the trick. While I would love to keep it turned to the fur-side up, it's just too itchy - more like hair than fur. So, the underside is a lovely velvety-smooth fabric and I've got that side up and the fur side turned down. It's a sad waste of the gorgeous beauty of the fur side, but it was just too itchy on my legs when wearing shorts or a skirt. I wish the fur side were softer. It feels soft to the touch at first, but after several minutes, it gets itchy on the skin. I'm keeping it, though, and overall am satisfied.
Response from AnifurryMar 24, 2023
Hello Laura, thank you so much for your feedback and bring the itchy issue to our attention. Be assure that all our blankets and other home textile essentials have been Oeko-Tex Standard 100 tested. You can feel confident that no dangerous chemicals were utilized to treat the fabric and material. The itchy issue might be cause by heat due to direct long contact on your skin, as our blanket is rather thick and warm. It could be avoided by wearing lounge pants or leggings. I hope this would help with your situation and you are absolutely right that it would be a waste if you cannot show the faux fur side, as it really looks gorgeous.