AneseKeeping it real one beauty product at a time. Creators of the original booty scrub and booty mask.
Anese (anese.co) has 171 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Salons & Clinics · San Francisco, California
Excellent
Salons & Clinics · Long Beach, California
Excellent
Salons & Clinics · San Francisco, California
Excellent
Salons & Clinics · Desert Hot Springs, California
Excellent
171 approved reviews, newest moderated first
Erica G.
Two weeks since I ordered and they assigned a ‘tracking number’ that never gets picked up. No customer service response so I will have to dispute the charge with my credit card. Not sure what’s going on with this company.
Bethany Wilday G.
The website claims “same or next day shipping”, but it’s been 13 days and I haven’t heard a thing about my order since the day my card was charged. I contacted customer service because I’m leaving town soon, and after one week, I still have not heard back after reaching out twice. Nonexistent customer service, false website claims…I’m definitely not optimistic about the product at this point. I’m glad I ordered a one-time shipment rather than signing up for a subscription!
Laci C.
I ordered a duo package of the scrub and lotion and it has been 11 days since I made the purchase and I have heard nothing about it. I tried to contact the email as well but they never respond. I paid $60 for this and it is so disappointing that my money will probably go to waste.
Emily H.
I made a mistake in ordering 2 and I’ve emailed multiple times to fix the order before it shipped & NOBODY responded. It’s been a couple weeks and I still haven’t received a response. The customer service of this company is a joke. I’ll find another product to buy because I’m tired of this.
Ericka D.
Best body exfoliant i ever used! Very worth every penny!
Amber T.
Love this product. Never disappointed with anything I purchased from here. My husband loves the way it makes my booty feel and look!!
Ms. L.
Been ordering since 2021, I decided to place another order after taking a break and when I finally received it. The product wasn’t the same. Wasn’t as strong as it used to be, it was more sandy in the past, exfoliated much better. After contacting them, being left on seen numerous times, someone finally got back to me. Moral of the story they didn’t issue a refund but tried to give me a $10 off my next order, code “SORRYBOO”. I already told them I was never ordering again after the hassle the put me through, by deleting most of my comments, restricting my comments from being seen by others and making it seem as if they were helping me by replying to comments saying “so sorry that happened, how can I help you?” But not actually helping me in the dms. Awful service. A joke of a company actually. I am not the only one who complained about the product changing. If your going to change the product, announce it. It decrease the drama & the annoyance from customers. Just off the experience with customer service, I’ll recommend to anyone to NEVER shop here. They, and I quote their words “do not guarantee results.” They never even asked for the product back, just to see pictures of the product.
Response from AneseAug 2, 2023
We appreciate you reaching out to us and expressing your concerns about your recent order. We apologize for any confusion and inconvenience you experienced during this process. Upon reviewing your order history, we noticed that the item in question was not returned to us. However, we understand your disappointment with the product you received and made an attempt to make it right by offering a refund once your return is sent. We want to assure you that our commitment to delivering high-quality products is unwavering. In 2020, we took into account valuable customer feedback and made significant improvements to our formula. Since then, we have maintained the same formulation to ensure consistency in the product's performance and effectiveness. While we regret that the product didn't meet your expectations, please know that we continuously strive to improve our offerings and appreciate your feedback as it helps us understand our customers' needs better. Regarding your experience with our customer service, we are genuinely sorry for any lapses in communication. Providing exceptional support is one of our top priorities, and we will investigate the matter thoroughly to ensure we address any shortcomings. We want to clarify that we take pride in our product's quality and the positive impact it has on our customers. We stand by our formula and its effectiveness, which has been consistently praised since its improvement in 2020. If there is anything else you'd like to share or if you have any further concerns, please feel free to reach out to us at [email protected]. We value your loyalty and feedback, and we are committed to ensuring your satisfaction. Thank you for being a valued customer and for giving us the opportunity to address your concerns.
Lal
I did not receive my products and Anese was not willing to help at all! They just said that they are not liable for any lost packages. As a customer, I paid for all the products and got nothing in return. I feel like I am scammed - such a disappointment!
Response from AneseAug 2, 2023
We are deeply sorry to hear about the inconvenience you experienced with your recent order. We understand how frustrating it can be not to receive your products, and we apologize for any disappointment you have faced. After thoroughly investigating the matter, we found that your order was marked as delivered by the shipping carrier. We understand that despite this, you did not receive your package, and we sympathize with your situation. While we strive to provide the best possible service, unfortunately, once the package is marked as delivered by the carrier, we are no longer in control of its whereabouts. However, we want to assure you that we take these situations seriously, and we work closely with our customers to resolve such issues. Although we are unable to take liability for lost packages after they are marked as delivered, we are committed to assisting you in every way possible to find a resolution. We want to regain your trust and make things right for you.