AndskyebikeReviews of andskyebike.com

I reached out to Andksyebike's customer service on August 28th, 2026, a day after I received my Forge 26X ebike. When I assembled my ebike, the front wheel motor/AWD and front wheel hydraulic disc brakes were not working properly. Despite calling them multiple times during their listed business hours and emailing them the day after my ebike arrived, they refused to respond to my help requests and claimed they never received my email or phone calls. ONLY once I initiated a billing dispute with my credit card due to faulty product did they bother responding, which was almost a month after I reached out to them originally. This screams incompetence, and moreover disdain for customers. I spent almost the entire cost of a new ebike ($1500.00) plus countless hours fixing the issues of the ebike that I received from them ($2879.00 total not including my time). They have the audacity to ask me to return the bike once I SPENT MY TIME AND MONEY fixing it because nobody from their team bothered to respond when I initially reached out to them! I am giving 2 stars instead of 1 because the bike is somehow working and I'm hoping no other issues arise with it. Emily and Andksy customer service are completely insufferable people.

2 out of the 4 bikes I have purchased have arived damaged and not rideable. I ordered a seat post clamp and never received it.

We thought we ordered a Gravita LS but received a Gravita SO. My wife is having a hard time getting her leg over the bar As to your response that is why my comment started with “we thought “ We received several order confirmations but none showed what was ordered only the price and and shipping information If we wanted the bar we would have upgraded to the dual motor Sorry for using this app to get your attention but couldn’t find any other way All else is great

Bike is great. But rear rack has twice broken. Have the extra rack mounted battery and both racks broken in the same place

On 222 25 I received the brand new blue bike the box was perfect, it took us 45 minutes to take it apart and remove the bicycle and get it into the work area. It didn't take long before I noticed that the front wheel was damaged due to the play when it was all together I tried it the wheel jumped up and down violently and I instantly turned it off code 30 was flashing. Today's date is March 3rd 2025 I have yet wridten this bike luckily it's pretty cold today and I don't mind so much but still. I have already talked to your sales office and after some doing we came to a meeting of the minds and as per Emily it's on its way a brand new replacement part oh and by the way in blue. Now all I have to do is contact the sales office once again and pick their minds on how to reboot the computer out of error 30 and hopefully discover what schedule 1is. Thanks. The