Andskyebike Reviews | Read Customer Reviews of andskyebike.com

Andskyebike Reviews | Read Customer Reviews of andskyebike.com

Andskyebike reviews

Showing 7 reviews with 1 star · Clear filters

Arah M.
Oct 19, 2026
Still haven't gotten the part
Still haven't gotten the part
Response from AndskyebikeOct 20, 2026
We’re very sorry for the inconvenience and frustration this has caused. Our after-sales team has already replied to you, so please check your email inbox (including your spam or junk folder). If you need any further assistance, please feel free to contact our after-sales team directly at [email protected]. We’ll be happy to help you resolve the issue. Thank you for your patience and understanding.
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Sébastien M.
Sep 16, 2026
"I made a purchase
"I made a purchase, but the delivery service was unable to locate my address, and the package has been returned to sender."
Response from AndskyebikeSep 17, 2026
We’re very sorry for the inconvenience this has caused you. Our after-sales team will take care of this issue right away and arrange to **send you a replacement package as soon as possible**. Thank you very much for your patience and understanding. We apologize again for the inconvenience.
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R L.
Jul 2, 2026
REFUSE TO RETURN!
I purchased an E bike from this company. And upon assembling it and taking it for a test stride, I noticed the bike had. A severe wobble, I took it to a registered E bike shop and got it. I says that assessed and they said that the weight distribution on the bike due to the second battery was unsafe and the only way to correct it was to take off the second battery When I contacted customer service, which was a 2 day process, they told me to just take off the second battery. I told them that was the whole reason that I purchased the bike was to have the second battery, and if I couldn't ride it with it, then I must return it because it was unsafe. They refused and I am now pursuing it with legal action.
Response from AndskyebikeJul 3, 2026
Thank you for sharing your concerns with us. We’re sorry to hear about your experience with the bike. If you encounter any issues, please feel free to contact our after-sales team at any time via our support email [email protected]. Please include your order number, name, and any relevant photos or videos, and our team will carefully review your case and assist you with a proper solution.
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Jamieson D.
Jun 18, 2026
Initially left a 5 star review but I’m…
Initially left a 5 star review but I’m changing that. The bike has about 100 km on it and it’s basically fallen apart. I spent almost $3000 on it and I’m going to be throwing it out now. The rear rack completely fell apart, and I couldn’t use the rear battery. Both brakes have been destroyed twice and it’s even destroyed the new brakes. I’ve tried to put on. It rattles like crazy has absolutely terrible suspension, and the control system has a ridiculous delay. That makes it almost impossible to control. It’s just a crap bike.
Response from AndskyebikeJun 18, 2026
We are truly sorry to hear about your experience and the issues you’ve encountered with your bike. We understand how frustrating this must be, especially after your initial expectations and investment. This is definitely not the experience we want for our customers. Please contact our after-sales team at [[email protected]] if you have any after-sales issues. They are professional and will assist you further.
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Everett W.
Mar 12, 2026
From the last time problems in the home front
I'm getting the bike was good but I asked for the front blinkers and also I bought the $99 lock and when I got the items the ones that I had to install did not have directions on the box or anything and then the lock I got a combination lock which I ordered a key lock instead and it's been over almost 2 weeks that I've been going back and forth with your office and they tried giving me this key lock that was not comparable to the one that I bought then they wanted me to pay $20 to ship it back for your guys's mistake and I told him no and it's been back and forth on this and finally hopefully got it resolved where I'll mail this off today and once you guys get it they're supposed to credit me back and then send me the key lock instead of the combination I think that the customer service needs to be improved greatly
Response from AndskyebikeMar 13, 2026
I understand your frustration and apologize for the inconvenience; we will improve our service, and regarding the lock, the description clearly states it is a combination lock without a key.
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Brian
Apr 19, 2025
The quality of the bike was bad
The quality of the bike was bad! I complained that my battery charger was cut in half, and my headlight wire was cut on half! I paid a 1000 dollars for this piece of crap, there after sales leaves alot to be desired! They are gonna do anything not to fix it! Trust me find another retailer! You have been warned!!
Response from AndskyebikeApr 21, 2025
We’re truly sorry to hear about your experience, and we completely understand your frustration. Our after-sales team has already taken action to help resolve your issue — a replacement charger has been sent out, and we are aware of the cut headlight wire as well. We are continuing to work on getting everything sorted for you as quickly as possible. It’s possible that the damage occurred during transit, and we sincerely apologize for the inconvenience this has caused. We’ve also tried reaching you by phone to help resolve this more quickly, but unfortunately, we were unable to get through. Please stay in touch with our after-sales team at [email protected], and we’ll continue doing our best to support you until this is fully resolved. Thank you for your patience and understanding
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William C.
Feb 23, 2025
My new Apex 50 has a hall error
My new Apex 50 has a hall error so I had to take a new out of the box bike to get fixed! How would you feel? I’m not impressed!
Response from AndskyebikeFeb 24, 2025
I’m really sorry to hear about the issue with your Apex 50. I can completely understand how frustrating that must be, especially with a brand-new bike. Please know that we take these matters seriously, and we’re here to help. Before your comment, we hadn’t received any support emails regarding this issue, so we were unaware of the problem. If you encounter any issues in the future, please feel free to send them directly to our customer support email, and we will assist you in resolving it as quickly as possible. If needed, we can also arrange a call to guide you through the process. We appreciate your understanding and look forward to helping you get this sorted out!
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