HJS
Outstanding bike and Outstanding Customer Support!!
Outstanding bike!! I received my Apex 50 in early December. The bike came well packaged and looked great. Putting the bike together was overall fairly easy, although a bit difficult putting on the rear rack. After riding the bike though the woods for the first time, I got an error message, and realized that the front motor was not working. On further examination, I saw a nick in the insulation on the wire to the motor. I tried troubleshooting, but no success. I reached out to support, and Emily responded very quickly. I got quick emails, and phone calls. Ultimately, they sent a new front rim with motor, and I fixed the bike. I have never had a better customer support experience! American companies should take notes from Andskye. The bike itself is outstanding! Very powerful, and very fast. It looks great. I like the ability to be able to adjust to rear motor, front, or both. Despite the support, I can get a great workout, and the sensors work well. The hydraulic brakes are excellent. I had purchased a similar fat tire e bike from another online company, and I had to replace the mechanical brakes with hydraulic calipers, the first week owning the bike. These bikes are heavy, and need hydraulic brakes. The bike is fun on the roads, flat trails, or in the steep single track trails. I highly recommend this bike to anyone looking for a fun, fat tire ebike that can go essentially anywhere, and either give great, full support, or any degree of support for a great workout.