David C.
Shorts are way too small. You have to pay return shipping and original shipping.
Purchased two pairs of shorts. Ordered a size I wear from plenty of other retailers. Originally I was surprised I had to pay shipping on an order that was over $100. When the shorts arrived, they were way too small. Since this is an online retailer, of course you cannot try clothing on ahead of time. The return process was a nightmare. They struggled to find my order. I had to pay return shipping on my own and was not refunded original shipping charges. Out $22 and nothing to show for it. Customer service department was unsympathetic and made excuses about being a "small retailer" therefore unable to absorb shipping charges. If you are in the business of selling clothing online, it is part of the business! Figure it out or don't sell clothing online.
Response from Andrew ChristianJul 1, 2025
Hi David, We do apologize the items did not fit! We do offer easy returns through our online portal. When this feature is available, there is an option to purchase the return label right through our online portal. Unfortunately, when the email address is not provided on the order, the system has no way of sending a confirmation or locating the order through the returns portal. Sincere apologies for this. As a resolution, we have provided you with instructions on how to manually return the items and although we don't normally cover the shipping charges, as a measure of good faith, we have issued a store credit to your account to offset the cost to return the items. We do hope this is helpful. Thank you for your understanding.