Diane V.
Doesn't match the hype.
I ordered a suit based on their sizing suggestions. WAY too small. Tried to call to return, after being unable to open the return icon on the website. Couldn't get through. Sent an email. No one responded to my email. Finally was able to return the suit--but the questions in order to return were ridiculous...computer generated told me to up the size. Returned the suit. Received an email I would receive my full credit if I ordered another. Did so--in the size recommended. I clicked on the order. AFTER I ordered it, it said because it was on sale I couldn't return it. Bummer. 80 bucks out of my pocket if it didn't fit. I received it--yeppers...too large. These suits are not as great as the hype the web portrays. Go to Gottex or Jantzen. Bigger selection. Better service. Easier to maneuver returns etc. Very disappointed. I am out 80 dollars and it is Memorial Day Weekend with no suit.
Response from AndieMay 26, 2023
We are so sorry to hear about your recent experience and we thank you for bringing this to our attention. Looking into this further, I can confirm that our team responded to your message the very same day and we are so sorry to hear that this was not received. Although we are unsure of the cause of this, please know that we sincerely apologize for any frustration caused. Additionally, looking at your initial email, we were not made aware of the issues regarding the fit of your suit and we would indeed love the opportunity to help with this! We do see that you placed an order for an item that was marked on our website as Final Sale which is not eligible for return or exchange per our policy. However, please be assured, a member of our team has reached out once again via email to offer assistance regarding your recent order. Please be sure to check spam/promotions folder if you do not see her email in your primary inbox. Thank you for sharing your feedback as we know there is always room for improvement and feedback like yours helps us to do just that.


