AndarReviews of andarwallets.com

They send you an order receipt. In very small text you can’t read even zoomed in, it says ALL SALES FINAL. I’m don’t think that was on the website. I ordered phone cases. They only show the back. Now I know why. It’s because the front is carved out on the bottom and gives no protection to the screen. I’m going back to NOMAD cases. Mine has lasted a year and still looks new.

Horrible quality! I had bought a duffle bag and I noticed it was made of thin leather that almost looked like they had skinned a mouse to make the thing. The build was also not good enough. I had the bag for a few trips and the top layer had started peeling. I tried to return it because I couldn’t believe how bad quality this bag was and they didn’t help me at all. They wanted me to pay a ridiculous amount to return it when the fault is in the company. I believe they should had payed the return fee since my request was more along the lines of a warranty concern. So,I ended up keeping the bag but I gave it away to a friend and he said it lasted about 6 months before falling apart and at which point he threw it away. Don’t buy. Find a company that cares. I have written this review many months after the fact (more than a year) because at the time I didn’t know I could write one. Their website was full of reviews but there was no way to add a review.

Horrible customer service! No phone support whatsoever, they do not take calls. Emails are vague, unhelpful and useless. My order was delivered to a wrong address by FedEx. Since a photo of delivery confirmation was taken by FedEx (of the wrong address, they delivered to a motel! Not even a residence!) Andar told me via email, it was delivered. Won’t even take the time to view that I did notify FedEx, they acknowledged the wrong address, and will refund THE SHIPPER - ANDAR! So, Andar gets my money, and a refund from FedEx, and I’m out the product and the money! What a scam, what a fraudulent company! I will forever tell anyone and everyone to RUN from purchases here. I’ll report to all the IG influencers who work with them as well. Worst customer support and company.

Very poor customer service. I sent an email and 8 days later, no response. I sent follow up email and still no response. Will never do business with Andar again.

Extremely unethical company. Go look at their better business bureau page, specifically the review from of their most loyal customers.

I’ve been a customer for a couple years and have yet to have a bad experience. I love that they stay true to the small business mindset, and keep with great customer service. My first purchase, I noticed the clasp felt a little chinsy so I reached out and they sent me a completely new product and a gift card for next purchase. Their quality standard is very high and their price point is accurate. I’m scared to see where they go with all the influencer collaborations though.

FREE SHIPPING?? Advertised free shipping if you joined. I joined. Tried to check out as a “member” 5 times! WTF. Tried checking out as a guest. Charge for shipping by DHL $27. Again WTF! Cancelled order. Frustrating experience!!

I am so sad to see all of the negative reviews on the products. I have truly had wonderful experiences with all of my purchases (wallets, purses, bags, etc.) and their service has been top notch for me. Just sharing my insight to hopefully offer some positive for someone on the fence. I have been shopping with them for 5 years and have ordered 65 different items from them (for gifts and personal use). Of those 65 items, one started to loosen at the seems 8 months in and they immediately shipped me a replacement. I truly cannot say enough good things about them, the quality of their products or their service.