The initial delivery was fine, the garment was OK quality, but very small. I wanted to exchange the size, sent emails, no response, so went to the CBD to their store, wouldn't help me. No telephone number to contact, so now I've posted the item back, I have no idea whether I will get a decent response.
OB
Oliver B.
Purchased an AirTag keyfob
Purchased an AirTag keyfob. After 4 months the leather came apart. I contacted customer service and although they did give me a credit in a day (not a refund) it only partially covered a replacement. I still had to pay the tax and shipping again. I’ve never seen a company not fully cover something that they agree is defective. When I asked, here was their reply:
Hi *****,
Thanks so much for reaching out about your warranty claim!
For approved claims, we provide store credit equal to the original purchase price of the product. If a claim is submitted within 30 days of delivery, we’re able to offer a replacement instead. For claims submitted after 30 days, store credit is provided.
Please note that shipping and handling costs are nonrefundable, as they are considered used services.
We appreciate your understanding and wish you a wonderful day!
-Ashley
RL
Rosalind L.
Orderedo not orderd and never received email…
Ordered and never received email confirmation. Nothing, yet my card has been charged. If only I had read the reviews. Plus, no customer service phone number. You have to rely on email. Red flags all the way around!☹️
TO
Tony
Andar is more hype than quality
Andar is more hype than quality. My leather iPhone case arrived in a product package that was previously opened and showed signs of prior use. I provided photographic evidence but Andar refused to exchange the item at no additional shipping cost. Sucks. My advice - explore other more reliable sources.
YO
Yousi
Aspen leather case cracked after 2 weeks of usuage
After extensive research and watching numerous reviews, I decided to purchase the Aspen leather case for my iPhone 14 Pro Max. Upon receiving the case, my initial impressions were underwhelming. Despite being genuine leather, the material felt inferior and lacked the premium quality I anticipated. Disappointingly, after just two weeks of standard usage, the top corner of the case began to exhibit cracking, leading to doubts about its durability and overall value for money. Consequently, I decided to replace it with a leather case from a more reputable brand, along with an AirPod case from the same company.
Regrettably, the new AirPod case also failed to meet expectations. The lid consistently detached from the main body, resulting in frequent drops and a general sense of unreliability. These experiences have highlighted significant concerns regarding Andar's quality control processes. Moving forward, I will be exploring alternative brands for my tech accessory needs, as my trust in Andar's products has been severely compromised.