an action a dayReviews of anactionad.com

The clothes did show up and were okay quality. However, two items didn’t fit so I returned them. I double checked they were clean and sent back in the same condition I received them in. Despite this, I got an email saying for one of the items it was covered in fur (?) and I could not get a refund. The options they gave me were to pay them $15 more to ship the item back or have them ‘dispose of it’ for free… Items are overpriced for the quality and if you need a return the customer service is horrible.

Be careful. I have noticed a change in the quality of their products and customer service. The pants I ordered did arrive and when I opened the package they were clearly far too large so I sent them back. More than a month later I get sent an email claiming they can't approve my return due to "dirt" on the pants. Mind you, they still had tags on and never worn with original packaging. Not only are they refusing to give me a refund, they are also refusing to send the pants back to me without charging me a $15 fee. They're not even offering store credit! This is what they said: "1. Have the product shipped back to you: To proceed, we kindly ask you to cover a total of $15, which includes the previously incurred $6 return shipping cost, a $7 new shipping fee, and a $2 return and reshipment processing fee, all of which were incurred on our end, to send the product back to you. 2. Dispose of the product: If you prefer, we can dispose of the item for you at no additional cost." I have never had such a terrible experience with a company before and will no longer be recommending their products.

Had a good experience with this brand. Like others said, they ship directly from China and have a 3rd party do the final delivery. I waited around 2ish weeks for my package to be delivered to the U.S. and had no problems!

They removed my review from their website which is a massive red flag of course! The pants took one month to ship and were really short. They market themselves as a sustainable brand but the package came from china and was wrapped in tape in a plastic bag. I returned for the larger pair as I really wanted them to look as good as they did on the model (they don't tbh). They are comfortable, we did get the refund on the return so can't complain on that front. Confused abt the legitimacy of the brand and will see how the trousers hold up.

Listen to the other bad reviews. Ordered a pair of pants. Everything seemed promising at first. Received a tracking number. Figured out that this company uses drop shipping, since they were shipping straight from China. Which, is the exact opposite of their companies motto. Too late to go back now, so I went with the flow. A month goes by and my package is stalled somewhere in China. I finally emailed customer service. My CS rep was nice at first I guess. She did give me a bunch of excuses, which weren't valid, because why was a I receiving packages from Australia earlier than this one. Which I accepted. While in Uni I interned at a logistics company, so I get it. At this point I didn't care whether I got the pants at all. I just felt the person who handled my ticket had terrible communication skills and was straight up rude. Girl retake your training and learn how to properly reply to emails. Honestly, wish I could attach the replies I received. I recommend people inform themselves on companies that use the drop shipping model. It's not the most legit. But, when it comes to this company. The tone and replies were straight up rude. SMH

Was worried about it being a scam but I’m generally happy with the products I received (two pairs of pants). It did take a few weeks to arrive (shipped from China). Will see how they hold up!

i had my suspicions after i placed my order and it said it was coming from China, but my package only took a week to arrive to the US. i ordered a quarter zip and when it arrived the quality was a lot better than i imagined.

Following a botched delivery - multiple delays and the courier company 'Relay' leaving the package out on the street on my doorstep in London... An Action a Day have said as per their shipping policy they are not responsible for missing packages when they are marked as delivered. Despite sharing receipts / proof of this information they still refused to ship out a new order and /or provide a full refund. This response goes against all UK consumer law - therefore I am now escalating this with my credit card company. This whole experience screams scam and I recommend all UK consumers to NEVER ORDER FROM THIS COMPANY.