Jesica V.
May be less reliable than in the past...
Last year, I ordered a pair of fleece lined pants. They arrived promptly and I loved them so much, I bought a second pair in another color (which I also loved). I had absolutely no concerns with the company being a scam. However, I more recently ordered a pair of culottes that I tried to cancel because I'd mistakenly ordered the wrong size. I received only an automated response and then got the order I'd tried to cancel. I'm still trying to work this out with the company and they are uncommunicative. I loved my first experiences so much and am wondering if they have changed owners, policies, or something -- and are now less reputable. Jury is still out -- I'm hoping for a good outcome.
Response from an action a dayAug 6, 2026
Hi there, thank you for sharing your honest experience – and for coming back to us despite this hiccup. We're truly sorry for the mix‑up with your order and the slow communication. That was our fault, and we take it seriously. We've just sent you an email with a clear exchange solution, so please check your inbox (and spam folder, just in case). We're still the same team, but clearly we dropped the ball this time. We're committed to making it right, and we hope you'll give us that chance. Thanks again for your patience and your past support – it means a lot to us.



