AmTrust Financial ServicesReviews of amtrustfinancial.com

If you are considering using AmTrust Financial for workers’ compensation insurance, do yourself a favor and RUN. This has been one of the worst experiences I’ve ever had with any insurance company — honestly one of the worst B2B experiences I’ve had in general. The company feels unbelievably outdated and dysfunctional at every level. Their communication systems are terrible. They don’t properly notify customers about balances or upcoming payments, yet somehow have no issue escalating accounts to collections agencies with little to no warning. No meaningful email reminders. No text notifications. No modern customer experience whatsoever. Their website is incredibly clunky and difficult to use. Making a payment should not feel like solving a puzzle in 2026. Trying to get basic information from customer service is equally painful — long waits, conflicting answers, poor follow-up, and representatives who often seem completely disconnected from one another internally. The most frustrating part is that many of the complaints you find online are remarkably consistent: * poor communication * billing confusion * collections issues * difficult payment systems * terrible customer service * lack of accountability At a certain point, when the same complaints keep appearing over and over, it stops looking like isolated incidents and starts looking like company culture. I have dealt with many insurance providers over the years, and AmTrust stands out in the absolute worst way possible. The amount of unnecessary stress, wasted time, and frustration they created was unbelievable. There are too many better-run insurance companies out there to willingly put yourself through this experience. I would strongly recommend that any business owner thoroughly research alternatives before signing anything with AmTrust. Avoid at all costs.

I I loathe this company, AmTrust, with enormous frustration. Rather than sending me an email notification a few days ahead of the payment due date, they prefer to send me a Policy Cancelation email a few days after payment is due notifying me that the policy will cancel in one week. They add a $20.00 late fee and a $50.00 reinstatement fee. Now, in all fairness, I was late, however, they send the original paperless invoice almost a month before the due date. I have repeatedly asked AmTrust to just send me a reminder a few days prior—they repeatedly said, NO! All the other companies that we do business with are absolutely customer focused. I cannot wait to return to USAA next year! They, USAA, are 100% customer focused each and every time! I have now updated my calendar and enrolled in autopay, which I also dislike…

Terrible company. Go anywhere else you can for workers compensation coverage for your business. The customer service is terrible. Their billing process is confusing- I've been sent many, many bills for several different account and policy numbers (I only have one business covered by them at any point) and each bill is for a different amount and when I pay it - I get another bill saying that wasn't the total bill. It's a mess. I had workers comp coverage with them for a small business in 2023-2024 and its 2026 and I'm still receiving bills. Customer service is entirely unhelpful. I feel confused and ripped off.

Well this all started at the end of March.I wish I had checked this before setting up my insurance with amtrust. Advertised as new for old, this that and the other. But my claim has been going on for 8/9 weeks. I still feel no further to the resolution. I have been designated a claim handler and have spoke to them once, it’s a good 5 days between communication right on the outside of their sla. But when you are asked a question it’s a 5/6 day wait for them to review get back to me with another question, that then turns into 2 weeks? And then another person asks me the same question!Why not just ring me? Ask what needs to be asked? Really frustrated with the process. I go on holiday in a few days, despite the assurance of my acceptance of parts of the claim would expedite the process to recover some money, to be told 3 days after sending the info that it’s 7 days to process and that will be referred today. I’m now going away missing a lot of equipment which will impact the holiday and has the potential to cause damage to my caravan. Despite making every effort for it not to. Missing key items will have an impact on our holiday and experience. Please don’t follow in my footsteps, read the reviews and go with your gut. 97% of people are not wrong. This shows a clear trend and despite responses that feedback is important and to contact whoever, there doesn’t seem to be improvements. Best thing was they were not the cheapest, what the insurance offered was on paper better than others and in my opinion worth the increase. However it transpires a lot of that was incorrect. One key issue for me has been that they asked me for proof of purchase for everything. I was asked by multiple people for this despite explaining ( in multiple emails and when I’ve called to chase progress) I have sent all I have, but some items I’ve had for a number of years for camping, so I do not have proof of purchase. I mean I understand diligence but surely if I was being dis honest I would inflate my claim! Not provide images of me and my family using items lost in the storm? My first time owning /insuring a caravan and it’s been a really poor experiance. Not to mention very stressful and caused me a huge amount of anxiety and worry. That now been cemented in the fact holidays booked and paid for over the next month or 2, we don’t have the equipment to do what we do, I know I know, I could easily put stuff on credit cards/loans. But I honestly didn’t feel it would take this long. Also with financial institutions being the way they are I could be left further out of pocket in interest/delays in processing of anything. Ok life story over. I hope this helps people and saves you worry/stress and anxiety. It’s too late for me but thanks for reading and I hope you make the best choice for you based on all information,

Ive been waiting for my refund for weeks now, and the customer journey to send in a claim, and see the process is absolutely horrible. Can´t find a singe email of confirmation, nor the two claims I have filed.

Veldig dårlig kundeservice! Får aldri svar! Lover alt mulig og holder ikke ord. Aldri forhold deg til dem!

Hadde det vert null stjerner hadde jeg skrevet det. Det dårligste forsikringselskapet jeg har møtt på. Mobilselskapet Ice bruker den til mobilforsikring. Hold dere unna!!

The service and professionalism of this company and they treat there customers is absolutely appalling. When you have a devastating house fire and can't get help straight away and had nowhere to live for 3 weeks. I could go on and on.