AmTrust Financial ServicesReviews of amtrustfinancial.com

Not the best to deal with, terrible with communication. They always over charge on audit, and make you submit corrections multiple times. I was with them for 6 years and have finally had enough.

Terrible experience with workers comp for my business. bad customer service. Had issues with auto payments and trying to charge me fees etc. Also after leaving and shopping around more they are way expensive anyway.

I've had a genuinely frustrating experience with AmTrust Financial Services and want to share it so others can make an informed decision. The customer support is the first problem. I had to explain the exact same issue five separate times to a representative, and the language barrier was so severe that we couldn't make any progress. I eventually had to hang up because the call was going nowhere. The bigger problem is far more serious. I've held worker's compensation coverage through AmTrust for 4 months, and the state has notified me that I have no active policy on file. This traced back to AmTrust failing to properly report my coverage. That's not a minor clerical error. An unreported policy exposes my business to state penalties and real legal risk. Paying for coverage that isn't being reported defeats the entire purpose of having insurance. Based on my experience, I'd recommend business owners look elsewhere.

**Review Title:** Poor Communication and Administrative Negligence **Review Body:** I have had a deeply frustrating experience with AmTrust Financial Services. My primary issue involves the poor quality of customer support; I had to explain the same issue five different times to a representative who struggled significantly with the language barrier, eventually leading me to hang up in frustration. More concerning is the administrative failure regarding my worker's compensation coverage. I have been with this company for two years, and on both occasions, the state has informed me that I do not have an active policy. This is a direct result of AmTrust failing to report my coverage correctly. This lack of professional oversight puts my business at serious risk and demonstrates a complete lack of competence. I would advise others to look elsewhere for insurance services.

I wish there was a way to give zero stars. This company is fraudulent and should be shut down. Somehow my business got signed up for a workers comp policy. We changed companies for poor service and two years later amtrust contacts me for an additional 100% premium after we left them. If you are looking for a reputable insurance company, RUN FAST AWAY FROM AMTRUST

My experience with AmTrust has been extremely frustrating. After my work-related accident nearly two years ago, I felt that my claim was mishandled from the beginning. I later learned they did not even have my initial hospital report, yet my treatment continued for about a year without it. Despite being told at Hoag Hospital that I needed surgery, I was unable to get the necessary treatment through workers' compensation. Eventually, I had to undergo the surgery privately about 14 months after the accident because of the delays. I was then informed that AmTrust would not pay for the surgery. My QME's initial report concluded that my injury was industrially related. In my opinion, the delays and handling of my claim contributed to my condition worsening, and I am now left with a permanent disability. I also found it extremely frustrating that many treatment recommendations made by my doctors at Concentra appeared to be ignored. I was told that AmTrust has an internal medical review process that decides which treatments are approved, but from my perspective, many of my treating doctor recommendations were simply disregarded. To make matters worse, they have not been willing to settle my claim or agree to a Compromise and Release (C&R). Throughout this process, I felt like I was treated unfairly and with very little concern for my health or recovery. After everything I've experienced, I believe the only option left is to pursue every legal remedy available to me and hold AmTrust accountable in court if appropriate. I also intend to speak publicly about my experience so others understand what I went through. In my opinion, companies should be held accountable when their handling of claims has serious consequences for injured workers. Based on my personal experience, I cannot recommend AmTrust. I believe my claim was mishandled, communication was poor, and the delays had serious consequences for my health and quality of life.

I'm not sure how they send out their checks/direct deposits but I'm told payday is on fridays and for whatever reason I do not receive mine until Friday night at 1047 pm. I've been dealing with this for 6 months. I know I should be grateful that I'm getting anything at all but when I'm not getting enough to pay my bills and can't get back to work yet I need it sooner to pay bills. No it's not my bank . Also they take forever to approve doc request for procedures. It's ridiculous to say the least. How am I supposed to get better if I can't receive the need treatments in a timely manner? So ready to be done with these guys. Just hurry and approve my stuff so I can be get better and back to work !!

I have had a Workers’ Compensation policy with this company for the past 3 years. I disputed the audits as they significantly overcharged me. I followed the audit process, answered their questions, and sent in documentation. Each time, I would reply to their correspondence within a week, then wait 6/8 weeks for a response. I have been getting nowhere and in the interim they sent me a bill for another $1700. They actually owe me money as I overestimated how much money my parttime subcontractors would make. Despite my diligent efforts, I have going around in circles with them. They are clearly understaffed and hoping I will just pay the additional fees. This has resulted in unnecessary loss of time and money. My experience with this company has been extremely negative. I decided to just cancel the policy on renewal. DO NOT WASTE YOUR TIME with AMTRUST!