AmTrust Financial ServicesReviews of amtrustfinancial.com

I won't waste the space, just read all the other feedback before me. Dishonest, trying everything to buy time, decline genuine claim with silly reasons, you can't easily log a complaint... The Ombudsman will love this. Avoid them.

Disingenuous, unprofessional and unhelpful. Terrible quality customer service and quality of employee. No point expecting a response from anyone, it takes weeks and weeks. They do not care about their customers at all.

Awful awful company. Will do everything to avoid paying a claim, even on a legitimate case. The Compliants department are no better, ignore your question and chasers. With no means of escalations or resolution Would rate it 0 stars if I could. Terrible

Update: 19th Feb - Still awaiting a response. AmTrust Europe have taken over £266 from my bank over the past 12 months for an insurance policy I no longer require. I have attempted to reach out to them via the Contact Us form on their website (with the type selected as Complaint) but received no reply. I have called their office number and was told to email AmTrust Accounts, I received an auto response stating they'd be in touch in 2 working days but they haven't. Really poor customer service, I highly recommend you stay away.

Horrible customer service. Unattentive adjusters who don't return calls or read notes.

Be very concerned if AmTrust International is your insurance underwriter! My house was impacted by escaped water late December 2022. Building insurance claim lodged with AmTrust International on 3 Jan 2023. It took several weeks for AmTrust to assign a loss adjustor to visit the property given the volume of impacted properties from a deep freeze across the UK. The initial Sedgwick loss adjustor appointed was great. However, 6 months into the restoration, a new Sedgwick loss adjuster was assigned. The entire restoration has been on hold since then. Items previously considered acceptable to Sedgwick and AmTrust are being challenged. It has now been more than 1 year and I have had to engage lawyers and tried contacting the CEO, directly. The Financial Ombudsman is the next stop following AmTrust not addressing a formal complaint lodged 11 weeks ago. Meanwhile my house sits as an empty shell with no insulation, that I am paying to heat to avoid repeat issues. AmTrust International should be ashamed of themselves and I would seek building insurance elsewhere if you can.

I can't even get through to there claims department. Waiting on the phone for hours everyday with no one picking up mother phone. I'm just going to do a small claims on this company. My insurance has paid out. Now I want my excess protection money. This company is 100% fraudulent or they are on the thin line. From my own experience finacial ombudsman first them court. But I'm going straight to court. Can't be bothered with ombudsman

This company sucks I got injured in 2017 I never got treatment now I have 4 years with no PRIMARY CARE TOOK THAT AWAY NOW THEY TRY SO THEY SAY TO FIND A DR..NO THEY WONT IT BEEN TOO LONG ..NO DR WILL TAKE ME..I email I email..nothing ..This place don’t care about you they leave you to rott!! I’m taking mine to social media ..I have blisters and I think I might have a infection THAT I’m fighting ..that’s probably why my foot oozes with puss ..this company SCAMMERS AND LAZY PEOPLE..