AMP SmartReviews of ampsmart.com

Ever since the staff got hired, it is bad. The Amp Smart staff is very unprofessional and RUDE. I been always customer for 7+ years and just waiting for my contract to end. Save yourself a headache and go somewhere else. There is no option for "No Stars"

Horrible company. Called several times, no one answered. I stopped the automatic payments and then I finally heard from someone. A technician came to my home to fix the problems I was experiencing, said that they would come back and never returned.

​​Lack of Customer Support: they asked my disabled husband to climb on a ladder after a shoulder replacement 🙄 we cant even get a real person here. Hes a 100 percent disabled veteran (Army). Non-functional Cameras: From the very beginning, the cameras installed as part of my system have never worked correctly. I have tried multiple times, but they consistently fail to function. A security system with non-working cameras is useless.​When the salesperson pitched the system, they did not adequately explain the long-term contract or the potential for these hidden fees. I feel that the sales process was designed to mislead me into a contract for a product that doesn't even work as promised. ​I would strongly advise anyone considering AMP Smart to be extremely cautious. Review every detail of the contract, ask specific questions about all potential fees, and consider the numerous reports of faulty equipment and poor customer service. My experience has been a costly and frustrating ordeal. My husband was home alone when they came here. He felt pressured into this contract after the man stayed in our home for nearly 8 hours. I do not think this was fair. 😐 He is not qualified by law to make decisions on his own like this. I have paperwork to prove these facts. I just started going through our contract and things aren't right. I expect a full refund for everything. THIS IS ILLEGAL. I will post this everywhere for everyone

This is a scam. Do not sign a contract with them. They make it nearly impossible to cancel and then it auto renews.

AMP customer for 6+ years. My monthly service has nearly doubled in the that time. Tried to cancel but I had 3 months left on the contract. To cancel the auto-renewal, I was instructed to reply to an email that they never sent. Now my contract has automatically renewed and they are not honoring my previous request even though it was documented in their system. Reading other reviews, this does not seem uncommon. Coincidentally, they are not part of the BBB. I suspect this is common enough to warrant a class action lawsuit.

I would give them a zero if possible. My alarm went off on 8/3/2025. Thank goodness it wasn’t an intruder because Amp Smart never called to check. It was a sensor. I changed the battery and that didn’t work. I called tech support and they just wanted to send a tech out for 99. I asked to speak to a supervisor but they will have a supervisor call me. As soon as I can get out of my contract, I am gone. This is not the first issue that I have had with this company and I am sure it is not the last.

They have more 1 star reviews than 5 stars. Do Not Use Them!!!! I have been with them for almost 5 years. Due to signing a contract for 60 months. About 8 months ago I called them to see if I can cancel but they required the rest of the payment until the end of the contract. When I first sighed up they stated I would be locked in at $73.88 per month. But I found out that they will raise your rate every year by 5%. The term of my contract ends in November I will be sending a certified letter to cancel or they will auto re-new the contract. As it sounds even if you send them a certified letter they will still re-new your contract. Big scam!! So I will send it off and contact them every month to confirm that it will not be renewed. So wish me luck because it will most likely be a fight to get them to do the right thing for the customer.

Don't do business with this company!!!! They are unreliable and by far the worst company and can't uphold their obligations for providing services. I was forced to get additional security with ADT home security system due to them not being able to troubleshoot or send out a technician out to consult. At this point I'm extremely unhappy and willing to accept the penalty going on my credit report because I will not give them another cent! - Signed A 10 year customer